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Title Providing quality in the public sector : a practical approach to improving public services / Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.]
Imprint Phildelphia, Pa. : Open University, 2003
 book jacket
LOCATION CALL # STATUS OPACMSG BARCODE
 Euro-Am Studies Lib  352.357 P9489 2003    AVAILABLE    30500101150004
Descript xiv, 292 p. : ill. ; 24 cm
Series Public policy and management
Note EAS: YW
Includes bibliographical references (p. [272]-284) and index
Subject Public administration -- Great Britain
Municipal services -- Great Britain -- Management
Alt Author Gaster, Lucy, 1940-
Squires, Amanda J
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