LEADER 00000cam  2200000 a 4500 
001       94142322 
005    19950711070150.2 
008    940407s1994    dcua     b    000 0 eng   
010    94142322 
020    0309048761 
040    DLC|cDLC|dDLC|dAS 
050 00 HC79.I55|bI5396 1994 
245 00 Information technology in the service society :|ba twenty-
       first century lever /|cCommittee to Study the Impact of 
       Information Technology on the Performance of Service 
       Activities ; Computer Science and Telecommunications Board
       ; Commission on Physical Sciences, Mathematics, and 
       Applications, National Research Council 
260    Washington, D.C. :|bNational Academy Press,|c1994 
300    xiii, 270 p. :|bill. ;|c23 cm 
504    Includes bibliographical references 
650  0 Information technology 
650  0 Service industries|xAutomation 
710 2  National Research Council (U.S.).|bCommittee to Study the 
       Impact of Information Technology on the Performance of 
       Service Activities 
710 2  National Research Council (U.S.).|bComputer Science and 
       Telecommunications Board 
710 2  National Research Council (U.S.).|bCommission on Physical 
       Sciences, Mathematics, and Applications