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作者 Capelle, Ronald G
書名 Optimizing Organization Design : A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement
出版項 Somerset : John Wiley & Sons, Incorporated, 2013
©2013
國際標準書號 9781118763797 (electronic bk.)
9781118763735
book jacket
版本 1st ed
說明 1 online resource (498 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
附註 Cover -- Title Page -- Copyright -- Contents -- List of Research Studies -- Acknowledgments -- Introduction -- Chapter 1 Why Organization Design Matters -- Employee Satisfaction -- Customer Satisfaction -- Financial Performance -- Competitive Advantage -- Significant Return on Investment -- Foundation of Strategy Implementation -- Foundation of Human Resources Management -- Client Experience -- Research Support -- Special Topics -- Understand the Strategy -- Understand the Work -- ''A Clear Organization Design Will Make Us Bureaucratic'' -- Conclusion -- Chapter 2 Organization Design Assessment -- Organization Systems Functioning Model -- Organization Systems Change Model -- Organization Alignment Model -- Vertical Alignment of Positions -- Time Span -- Universal Pattern of Organization Strata -- Manager-Direct Report Alignment -- Determining Vertical Alignment -- Special Topics -- Job Grades Substituted for Reporting Levels -- An Extra Layer Inserted for Career Planning -- Arbitrary Removal of Management Layers -- Span of Control -- Stratum 1 Employees, Stratum 1 Supervisors, and Stratum 2 Managers -- Organization Complexity and the Need for More Strata -- Executive Assistant Return on Investment -- Stratum 1 or Stratum 2? -- Three-Level Teams -- One Manager, Two Positions in Two Different Strata -- Organizations and Democracy -- Work Levels Shifting -- Conclusion -- Functional Alignment of Positions -- Special Topics -- Co-CEOs -- Position Titles -- Core Functions for Today and Tomorrow -- Missing Core Functions -- Sales Challenges -- Asset Management -- Policy: A Critical Government Function -- Information Technology Challenges -- Outsourcing -- Conclusion -- Aligning Accountabilities and Authorities -- Employee Accountabilities and Authorities -- Manager Accountabilities and Authorities -- Manager Once Removed Accountabilities and Authorities
Supervisor Accountabilities and Authorities -- Cross Functional Accountabilities and Authorities -- Type of Work -- Delegation of Work -- Working across Organizations: A Better Alternative to Matrix Organization -- Special Topics -- Conclusion -- Aligning People with Positions -- Skilled Knowledge -- Information Processing Capability -- Application -- Talent Pool Review -- Special Topics -- Conclusion -- Aligning Deliverables -- Organization Planning and Review Model -- Special Topics -- Conclusion -- Aligning Tasks -- Method -- Outcomes -- Conclusion -- Organization Design Principles -- Conclusion -- Chapter 3 Organization Design Implementation -- Objectives of an Organization Design Implementation -- Organization Design Implementation Components Model -- Project Scope, Structure, and Process -- Organization Design -- Project Management -- People Change Management -- Consolidated Method -- Organization Design Implementation Process Model -- Initiation -- Planning and Design -- Implementation and Monitoring -- Sustainment -- Organization Design Implementation Principles -- Cascading, Iterative Process -- Education and Training/Real Work/Feedback -- Natural Work Teams -- Strengthening the Organization Design Implementation -- Internal-External Team Approach -- Organization Design Managerial Leadership Keys to Success -- Conclusion -- Chapter 4 An Overview of the Process -- Initial Discussion, Proposal, and Contract -- Assessment, Report, and Meetings -- Assessment -- Report -- Meetings -- Implementation -- Sustainment -- Chapter 5 Additional Topics of Importance -- The Role of the Board -- Selection of Members of the Board of Directors -- Governance: The Work of the Board of Directors -- Organization Design: AMissing Factor -- Project Management -- Purpose of a Project Team -- Accountability and Authority to Establish a Project Team
Project Structure, Accountabilities, and Authorities -- Project Team Members -- Project Team Members, Accountabilities -- Project Manager Title -- Project Life Cycle -- People Change Management -- Process Management -- Compensation -- Chapter 6 A Call to Action -- Appendix A: Client Experience -- The Other Projects -- Government Projects -- Small Company/Nonprofit Projects -- Other Larger Projects -- Summary -- Executive Comments -- Appendix B: Research -- Overview of Capelle Associates Research -- Appendix C: Case Studies -- Allstate Insurance Case Study -- Introduction -- Organization -- Method -- Implementation: Content -- Implementation: Process -- Additional Organization Design Enhancement -- Sustainment -- Results -- Conclusion -- Canadian Pacific Case Study -- Introduction -- Organization -- Method -- Implementation: Process -- Implementation: Content -- Sustainment -- Results -- Conclusion -- Capital Power Case Study -- Introduction -- Method -- Implementation: Process -- Implementation: Content -- Sustainment -- Results -- Conclusion -- Royal Ottawa Health Care Group Case Study -- Introduction -- Organization -- Method -- Implementation: Process -- Implementation: Content -- Sustainment -- Results -- Conclusion -- Glossary -- References -- About the Author -- Index -- More from Wiley
Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach. Capelle's research and client experience reveal that optimizing organization design leads to better financial performance, customer satisfaction and employee engagement. It can provide a competitive advantage and a significant return on investment. It can also become the foundation of both strategy implementation and human resources management. Capelle shows that organization design includes the alignment of a number of critical factors, including positions (vertical and functional); accountabilities and authorities (managerial and cross functional); people; deliverables and tasks. He shows that manager - direct report alignment is the single most important organization design variable. His research also shows that it is suboptimal nearly half the time. This is a horrendous waste of talent and capability, but also provides a significant opportunity for improvement in organization performance.  Optimizing Organization Design clearly explains how to implement organization design improvements. This approach includes people change management, project management, and a cascading, iterative approach that is based on teams and involves education, doing real work and feedback.  In addition, Optimizing Organization Design includes special sections on the role of the Board of Directors, project management, process management and compensation. In addition, the author has included four case studies and a useful
glossary
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
鏈接 Print version: Capelle, Ronald G. Optimizing Organization Design : A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement Somerset : John Wiley & Sons, Incorporated,c2013 9781118763735
主題 Business enterprises -- Finance.;Business planning.;Customer relations.;Employee attitude.;Organizational change
Electronic books
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