MARC 主機 00000cam  2200517Ia 4500 
001    ocn314796809 
003    OCoLC 
005    20131118034129.0 
006    m        d         
007    cr cnu---unuuu 
008    090313s2007    enka    ob    001 0 eng d 
020    9780230582019 (electronic bk.) 
020    023058201X (electronic bk.) 
020    |z1403993440 (hbk.) 
020    |z9781403993441 (hbk.) 
020    128236975X 
020    9781282369757 
024 7  10.1057/9780230582019|2doi 
035    (OCoLC)314796809|z(OCoLC)646874115|z(OCoLC)823844640
       |z(OCoLC)823913999 
040    UKPGM|beng|cUKPGM|dYDXCP|dN$T|dEBLCP|dIDEBK|dOCLCQ|dMHW
       |dOCLCQ|dE7B|dREDDC 
049    TEFA 
050  4 BF575.A85|bT69 2007eb 
082 04 158.2/6|222 
100 1  Townend, Anni 
245 10 Assertiveness and diversity|h[electronic resource] /|cAnni
       Townend 
260    Basingstoke ;|aNew York :|bPalgrave Macmillan,|c2007 
300    1 online resource (xviii, 270 p.) :|bill 
504    Includes bibliographical references and index 
505 0  Part I: Overview -- Part II: What is assertiveness? -- 
       Philosophy of assertiveness -- Positive self-assertion -- 
       Assertive communication -- Assertive relationships -- 
       Managing conflict -- Dealing with bullying -- Part III: 
       Working with personality differences -- Models for working
       with personality differences -- Using the MBTI -- Using 
       FIRO-B -- Belbin team roles -- The learning cycle and 
       learning styles -- Part IV: Multicultural differences, 
       differences of sexual orientation, and gender difference -
       - Multicultural differences -- Differences in sexual 
       orientation -- Gender difference -- Working with 
       multicultural differences -- Part V: Assertiveness and 
       diversity in organizations -- Making the business case for
       diversity -- Meeting the work-life balance needs of 
       employees -- Corporate ombuds -- Workplace counseling -- 
       The power of assertive relationships -- 360 review 
       feedback -- Assertive leadership -- Coaching -- Promoting 
       happiness at work 
520    The book explores the relationship between assertiveness 
       and diversity. The case studies and personal stories 
       illustrate how individuals, teams, and organizations can 
       make a difference and make it possible for everyone to be 
       valued for who they are respected for what they do 
588    Description based on print version record 
650  0 Assertiveness (Psychology) 
650  0 Organizational behavior 
650  7 FAMILY & RELATIONSHIPS|xInterpersonal Relations.|2bisacsh 
650  7 PSYCHOLOGY|xInterpersonal Relations.|2bisacsh 
650 17 Assertiviteit.|2gtt 
650 17 Leiderschap.|2gtt 
650 17 Diversiteit.|2gtt 
655  4 Electronic books 
776 08 |iPrint version:|aTownend, Anni.|tAssertiveness and 
       diversity.|dBasingstoke ; New York : Palgrave Macmillan, 
       2007|z9781403993441|w(OCoLC)85691517 
856 40 |3Palgrave Connect|uhttp://www.palgraveconnect.com/
       doifinder/10.1057/9780230582019|zAn electronic book 
       accessible through the World Wide Web; click for 
       information