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作者 Okes, Duke
書名 Root Cause Analysis : The Core of Problem Solving and Corrective Action
出版項 Milwaukee : ASQ Quality Press, 2009
©2009
國際標準書號 9780873898959 (electronic bk.)
9780873897648
book jacket
版本 1st ed
說明 1 online resource (200 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
附註 Intro -- Contents -- List of Figures and Tables -- Preface -- 1 Getting Better Root Cause Analysis -- 2 Multiple Causes and Types of Action -- 3 Step 1: Define the Problem -- 4 Step 2: Understand the Process -- 5 Step 3: Identify Possible Causes -- 6 Step 4: Collect the Data -- 7 Step 5: Analyze the Data -- 8 Identify and Select Solutions -- 9 Implement, Evaluate, and Institutionalize -- 10 Organizational Issues -- 11 Human Error and Incident Analysis -- 12 Improving Corrective Action -- Appendix A Example Projects -- Appendix B Root Cause Analysis Process Guides -- Appendix C Additional Resources -- References -- Index
We live in a complex world. People and organizations often don't believe they have the time to perform the in-depth analyses required to solve problems. Instead, they take remedial actions to make the problem less visible and implement a patchwork of ad hoc solutions they hope will prevent recurrence. Then when the problem returns, they get frustrated-and the cycle repeats. This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does so using a large number of figures, diagrams, and tools useful for helping make our thinking visible. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. Most of the terminology used is everyday language and can therefore also be used for applications in their personal lives. Many of the examples will involve situations with which the reader will likely be familiar. The focus of the book not on statistics but instead on the logic of finding causes. It has sometimes been described in training workshops as "Six Sigma lite"...problem solving without the all the heavy statistics
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
鏈接 Print version: Okes, Duke Root Cause Analysis : The Core of Problem Solving and Corrective Action Milwaukee : ASQ Quality Press,c2009 9780873897648
主題 Problem solving.;Decision making.;Management.;Root cause analysis
Electronic books
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