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001    EBC1884180 
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005    20200713055312.0 
006    m     o  d |       
007    cr cnu|||||||| 
008    200713s2009    xx      o     ||||0 eng d 
020    9780873898959|q(electronic bk.) 
020    |z9780873897648 
035    (MiAaPQ)EBC1884180 
035    (Au-PeEL)EBL1884180 
035    (CaPaEBR)ebr10929565 
035    (OCoLC)893681439 
040    MiAaPQ|beng|erda|epn|cMiAaPQ|dMiAaPQ 
050  4 HD30.29 -- .O44 2009eb 
082 0  658.4/03 
100 1  Okes, Duke 
245 10 Root Cause Analysis :|bThe Core of Problem Solving and 
       Corrective Action 
250    1st ed 
264  1 Milwaukee :|bASQ Quality Press,|c2009 
264  4 |c©2009 
300    1 online resource (200 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
505 0  Intro -- Contents -- List of Figures and Tables -- Preface
       -- 1 Getting Better Root Cause Analysis -- 2 Multiple 
       Causes and Types of Action -- 3 Step 1: Define the Problem
       -- 4 Step 2: Understand the Process -- 5 Step 3: Identify 
       Possible Causes -- 6 Step 4: Collect the Data -- 7 Step 5:
       Analyze the Data -- 8 Identify and Select Solutions -- 9 
       Implement, Evaluate, and Institutionalize -- 10 
       Organizational Issues -- 11 Human Error and Incident 
       Analysis -- 12 Improving Corrective Action -- Appendix A 
       Example Projects -- Appendix B Root Cause Analysis Process
       Guides -- Appendix C Additional Resources -- References --
520    We live in a complex world. People and organizations often
       don't believe they have the time to perform the in-depth 
       analyses required to solve problems. Instead, they take 
       remedial actions to make the problem less visible and 
       implement a patchwork of ad hoc solutions they hope will 
       prevent recurrence. Then when the problem returns, they 
       get frustrated-and the cycle repeats. This book provides 
       detailed steps for how to solve problems, focusing more 
       heavily on the analytical process involved in finding the 
       actual causes of problems. It does so using a large number
       of figures, diagrams, and tools useful for helping make 
       our thinking visible. The primary focus is on solving 
       repetitive problems, rather than performing investigations
       for major incidents/accidents. Most of the terminology 
       used is everyday language and can therefore also be used 
       for applications in their personal lives. Many of the 
       examples will involve situations with which the reader 
       will likely be familiar. The focus of the book not on 
       statistics but instead on the logic of finding causes. It 
       has sometimes been described in training workshops as "Six
       Sigma lite"...problem solving without the all the heavy 
588    Description based on publisher supplied metadata and other
590    Electronic reproduction. Ann Arbor, Michigan : ProQuest 
       Ebook Central, 2020. Available via World Wide Web. Access 
       may be limited to ProQuest Ebook Central affiliated 
650  0 Problem solving.;Decision making.;Management.;Root cause 
655  4 Electronic books 
776 08 |iPrint version:|aOkes, Duke|tRoot Cause Analysis : The 
       Core of Problem Solving and Corrective Action|dMilwaukee :
       ASQ Quality Press,c2009|z9780873897648 
856 40 |u
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