LEADER 00000cam  22000008a 4500 
001      2002074962 
008    020531s2003    pau      b    001 0 eng   
010    2002074962 
020    0335209564 (hbk.) 
020    0335209556 (pbk.) 
040    DLC|cDLC|dAS|dEAS 
043    e-uk--- 
050 00 JN425|b.P75 2003 
082 00 352.3/57/0941|221 
245 00 Providing quality in the public sector :|ba practical 
       approach to improving public services /|cLucy Gaster and 
       Amanda Squires ; with John Crawley ... [et al.] 
260    Phildelphia, Pa. :|bOpen University,|c2003 
300    xiv, 292 p. :|bill. ;|c24 cm 
440  0 Public policy and management 
504    Includes bibliographical references (p. [272]-284) and 
       index 
590    EAS: YW 
650  0 Public administration|zGreat Britain 
650  0 Municipal services|zGreat Britain|xManagement 
700 1  Gaster, Lucy,|d1940- 
700 1  Squires, Amanda J