LEADER 00000nam a22005415i 4500
001 978-3-030-97042-0
003 DE-He213
005 20220426151732.0
006 m o d
007 cr nn 008maaau
008 220426s2022 sz s 0 eng d
020 9783030970420|q(electronic bk.)
020 9783030970413|q(paper)
024 7 10.1007/978-3-030-97042-0|2doi
040 GP|cGP|erda
041 0 eng
050 4 HD9980.5|b.S53 2022
082 04 38.47|223
245 00 Smart services summit :|bsmart services supporting the new
normal /|cedited by Shaun West, Jurg Meierhofer, Utpal
Mangla
264 1 Cham :|bSpringer International Publishing :|bImprint:
Springer,|c2022
300 1 online resource (xxiii, 168 pages) :|billustrations
(chiefly color), digital ;|c24 cm
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
347 text file|bPDF|2rda
490 1 Progress in IS,|x2196-8713
505 0 Digital servitization barriers of medical technology firms
: an exploratory study -- Drone-basedWarehouse Inventory
Management with IoT for Perishables -- Capability of
Service Innovation - What SMEs can learn from Start-ups --
Application Possibilities of Artificial Intelligence in a
Renewable Energy Platform -- The change from small and
medium-sized energy com-panies to an energy service
provider of smart value-added services -- Smart circular
economy value drivers: The role of the financial sector in
stimulating smart regional inno-vation-driven growth --
End-to-End Digital Twin Approach for Near-Real-Time
Decision Support Services -- Virtual Reality Extension for
Digital Twins of Machine Tools -- Value creation with
digital twins in the end-of- lifecycle phase of smart
products: Applied data resources in academic literature --
Coworking between Customers and Service divisions in the
B2B business - with a deeper focus on field service --
Market segmentation of Industrial smart services: A Buyer-
view of the relation between Value of data and Performance
orientation -- Can Market Segmentation Support the
Creation of Digitally-Enabled Product-Service Systems? - A
Semi-Systematic Literature Review -- Enable Service
Interaction and Value Co-Creation for Small and Medium-
Sized Enterprises Through an Innovation-Method-Framework -
- Actors' network analysis and bi-directional value
exchange matrix development for living labs: KTH Live-in-
Lab case study -- Moving beyond manufacturing: Building a
Research Agenda for Servitizing Service Firms and
Ecosystems -- Methods supporting a shared servitization
framework
520 This book provides state-of-the-art descriptions of smart
service innovations in the industry, supported by novel
scientific approaches. It gathers findings and insights
presented at the fourth Smart Services Summit, held in
Zurich, Switzerland, in October 2021, which primarily
focused on how smart services have enabled companies to
adapt during and to the COVID-19 pandemic. The book
includes examples of remote and collaborative working that
actively involve customers in service processes, requiring
a change in mindset for more traditional firms. Moreover,
it explores how services can be delivered faster and more
affordable with the aid of new technologies and in
collaboration with the customers, leading to new value
propositions and business models and thus an evolution of
smart services. Given its scope, the book offers an
essential guide for practitioners and advanced students
alike
650 0 Service industries|xTechnological innovations|vCongresses
650 0 Service industries|vCongresses
650 14 Services
650 24 IT in Business
650 24 Industrial Management
650 24 Innovation and Technology Management
650 24 Operations Management
650 24 Industrial and Production Engineering
700 1 West, Shaun,|eeditor
700 1 Meierhofer, Jurg,|eeditor
700 1 Mangla, Utpal,|eeditor
710 2 SpringerLink (Online service)
773 0 |tSpringer Nature eBook
830 0 Progress in IS
856 40 |uhttps://doi.org/10.1007/978-3-030-97042-0
