| Volume 1 | Part 1: Linking past to Present-reflecting origins in contemporary global trends | |
| | The Peculiar "Stateless"Origins of American Public Administration and the Consequences for Government Today / Richard J. Stillman | p.3 |
| | The Evolution of Civil Service Systems / Jos C.N. Raadschelders, Mark R. Rutgers | p.27 |
| | The Nature of Public Management Reform / Christopher Pollitt, Geert Bouckaert | p.59 |
| | Asian Civil Service Systems in Comparative Perspective / John P. Burns, Bidhya Bowornwathana | p.83 |
| | Administrative Traditions and Anglo-American Democracies / B. Guy Peters | p.105 |
| | Western Models and Administrative Reform in China:Pragmatism and the Search for Modernity / John P. Burns | p.123 |
| Volume 1 | Part 2: Origins and early models of public personnel management | |
| | Scientific Management / Frederick W. Taylor | p.149 |
| | Bureaucracy / Max Weber | p.155 |
| | The Giving of Orders / Mary Parker Follett | p.163 |
| | Informal Organizations and Their Relation to Formal Organizations / Chester I. Barnard | p.175 |
| | Public Administration:The Profession of Public Service / William E. Mosher | p.183 |
| | Professionalization of Personnel / Martha Derthick | p.195 |
| | A Public Management for All Seasons? / Christopher Hood | p.211 |
| Volume 2 | Part 3: HR and Politics | |
| | Piwer and administration / Norton E. Long | p.3 |
| | Politics and administration / Brian Chapman | p.15 |
| | Emerging conflicts in the doctrines of public administration / Herbert Kaufman | p.33 |
| | Political foundations of the American federal service:rebuilding a crumbling base / Patricia W. Ingraham, David H. Rosenbloom | p.51 |
| | From civil rights to valuing differences / Walter D. Broadnax | p.71 |
| | Toward a new public administration / H. George Frederickson | p.81 |
| | In search of a middle ground:preachy,screechy,and angry versus soft,sweet,and compliant / Mary E. Guy | p.99 |
| Volume 2 | Part 4: HR as management | |
| | Notes on the theory of organization / Luther Gulick | p.111 |
| | A theory of human motivation / A.H. Maslow | p.125 |
| | Measuring public service motivation:an assessment of construct reliability and validity / James L. Perry | p.137 |
| | Bureaucratic constraints,administrative coping strategies,and the potential for reform / Carolyn Ban | p.153 |
| | Managing government,governing management / Henry Mintzberg | p.167 |
| | Public personnel management:where has it been?where is it going? / Carolyn Ban, Norma M. Riccucci | p.181 |
| | Innovations and global trends in human resource management practies / Sally Coleman Selden | p.189 |
| | The reinvention of public personnel administration:an analysis of the diffusion of personnel management reforms in the states / J. Edward Kellough, Sally Coleman Selden | p.207 |
| | Human resource management as a core dimension of public administration / Patricia W. Ingraham, Nadia Rubaii-Barrett | p.227 |
| | Labor-management relations and partnerhips:were they reinvented? / James R. Thompson | p.245 |
| | From the new public management to the new democratic governance:leadership opportunities and challenges / Stephanie P. Newbold | p.273 |
| | A leadership framework for cross-sector collaboratiom / Barbara C. Crosby, John M. Bryson | p.291 |
| Voiume 3 | Part 5: HR amd Straregic management/[erformance management | |
| | Of pigs in pokes and policy diffusion:another look at pay-for-performance / Patricia W. Ingraham | p.3 |
| | Preparing supervisors for the future work force:the dual-income couple and the work-family dichotomy / Willa Bruce, Christine Reed | p.21 |
| | Cosi fan tutte?adoption and rejection of performance-related pay in italian municipalities:a cross-sector test of isomorphism / Nicola Belle | p.39 |
| | Becomimg a results-based leader / Dave Ulrich, Jack Zenger, Norm Smallwood | p.63 |
| | The role of public employees in the privatization process:personnel and transition issues / Wendell C. Lawther | p.81 |
| | Participative management and job satisfaction:lessons for management leadership / Soonhee Kim | p.95 |
| | Nonstandard work arrangements in the public sector:teends and issues / Sharon H. Mastracci, James R. Thompson | p.115 |
| | Capacity,management,and performance:exploring the links / Yilin Hou, Donald P. Moynihan, Patricia Wallace Ingraham | p.139 |
| | Public management reform and organizational performance:an empirical assessment of the U.K. labour goverment's public service improvement strategy / Richard M. Wallker, George A. Boyne | p.161 |
| | Simply the best?the international benchmarking of reform and good governance / Christopher Pollitt | p.189 |
| Volume 3 | Part: 6 HRM and technology | |
| | The politics measurement makes:performance management in the obama era / Donald Moynihan | p.211 |
| | Thrbulence and technology:public administration and the role of information-processing technology:public administration and the role of information-processing technology / Edward I. Friedland | p.231 |
| | Human resource implications of information technology in state government / Sharon S. Dawes | p.249 |
| | Enacting technology:an institutional perspective / Jane E. Fountain | p.265 |
| | Factors affecting state government information technology employee turnover intentions / Soonhee Kim | p.289 |
| | The impact of organizational context and information technology on employee knowledgr-sharing capabilities / Soonhee Kim | p.313 |
| | Collaborative governance and corss-boundary information sharing:envisioning a networked and IT-Enabled public administration / Theresa A. Pardo, J. Ramon Gil-Garcia, Luis F. Luna-Reyes | p.339 |
| Volume 4 | Part 7: Reforming HRM | |
| | Policy parallels:applying lessons from CSRA chief architect Alan K. Campbell to contemporary personnel reform efforts / Heather Getha-Taylor | p.3 |
| | The theoretical underpinnings of public sector restructuring in new zealand / Jonathan Boston | p.23 |
| | Galloping elephants:developong elements of a theory of effective government organizations / Hal G. Rainey, Paula Steinbauer | p.47 |
| | Explaining civil service reform in Asia / John P. Burns | p.77 |
| | The diffusion of the civil service reform act of 1987 in OECD countries:a tale of two paths to reform / T.J. Lah, James L. Perry | p.93 |
| | Bureaucrats,politicians,and the transfer of administrative reform into Thailand / Bidhya Bowornwathana | p.111 |
| | Implementing developed countries' administrative reforms in developing countries:the case of Mexico / Jose Luis Mendez | p.133 |
| | Governance reform:the new analytics of nest steps / Merilee S. Grindle | p.155 |
| Volume 4 | Part 8: Ethics,integrity amd corruption | |
| | Administrative ethics and the rule of law / Fritz Morstein Marx | p.161 |
| | Government and morality / Paul Appleby | p.187 |
| | Managing competing claims:an ethical framework for human resource decision making / Debra W. Stewart | p.201 |
| | Beyond enforcement:anticorruption reform as a problem of institutional design / Melanie Manion | p.219 |
| | Dealing with administrative corruption / Gerald E. Caiden | p.231 |
| | The emergence of administrative ethics as a field of study in the United States / Terry L. Cooper | p.265 |
| | The world of a reasonable public servant / Yong S. Lee, David Rosenbloom | p.309 |
| | Guerrilla employees:should managers nurture,tolerate,or terminate them? / Rosemary O'Leary | p.321 |
| Volume 4 | Part 9: Looking forward | |
| | Accountability in the public sectoer:lessons from the challenger tragedy / Barbara S. Romzek, Melvin J. Dubnick | p.347 |
| | Public management in developing countries:from downsizing to governance / Willy McCourt | p.369 |
| | The good governance agenda:beyond indicators without theory / Matt Andrews | p.383 |
| | Governance for the twenty-first century / Donald F. Kettl | p.417 |
| | New public leadership for public service reform / Geert Bouckaert | p.431 |
| | Public managers in collaboration / Rosemary O'Leary, Beth Gazley, Michael McGuire, Lisa Blomgren Bingham | p.447 |
| | Identifying the antecedents to government performance:implications for human resource management / Donald P. Moynihan | p.463 |
