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Author Barner, Robert
Title Building Better Teams : 70 Tools and Techniques for Strengthening Performance Within and Across Teams
Imprint Hoboken : Center for Creative Leadership, 2012
©2012
book jacket
Edition 1st ed
Descript 1 online resource (498 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Intro -- Building Better Teams: 70 Tools and Techniques for Strengthening Performance Within and Across Teams -- Table of Contents -- List of Tools -- List of Figures and Tables -- Figures -- Tables -- Acknowledgments -- About the Authors -- About the Contributors -- Ken Cloke & Joan Goldsmith -- Samir Gupte -- Ken Ideus -- Jonas Janebrant & Johanna Steen -- Jim O'Neil -- Chuck Palus and David Magellan Horth -- Daniel Rainey -- Mary Stall -- John Sturrock -- Introduction: Why Is This Book Important? -- Who Will Benefit from This Book? -- How Can You Apply This Book? -- Section One: A Systematic Approach to Team Building -- Chapter 1: Getting Started -- Building Better Teams: An Evolution in Thinking -- The First Change: Rethinking the Idea of "Teams -- The Second Change: From Fixing to Building -- The Third Change: From Conflict Management to Collaboration -- Some Underlying Assumptions Regarding Teams -- Individuals Can Affect Team Performance -- Team Members Require an Active Voice in the Process -- Up-Front Assessment Is Key to Success in Team Building -- True Change Comes Through Direct Application -- Additional Reading on Appreciative Inquiry -- Additional Reading on Positive Psychology -- Chapter 2: Planning the Team-Building Session -- The Building Better Teams Model -- Overview of Five Steps of the Team-Building Process -- Step 1: Introduce the Team-Building Concept -- Step 2: Plan the Facilitation Process -- Step 3: Assess Team-Building Needs -- Additional Reading -- Chapter 3: Implementation, Action Planning, and Follow-Up -- Steps Four and Five of the Team-Building Process -- Step 4: Implementing the Team-Building Session -- Step 5: Action Planning and Follow-Up -- Chapter 4: Selecting the Right Team-Building Tools -- Guidelines for Selecting Tools -- Guideline 1: Match Tools to Team-Building Scenarios
Guideline 2: Select Tools by Stages in the Facilitation Process -- Guideline 3: Match Tools to Team-Building Requirements -- Guideline 4: Match Tools to the Demands of Your Session -- Section Two: Managing Team-Building Challenges -- Chapter 5: Clarifying Future Direction -- The Importance of Establishing Future Direction -- How to Tell When This Is a Challenge -- Failure to See the Big Picture -- Organizational Uncertainty -- Change Resistance -- Diffused Efforts -- Passivity -- The Opportunities Embedded in This Challenge -- Stronger Engagement -- Increased Resilience -- Developing "Next-level Thinking -- Stakeholder Alignment -- Timely Midcourse Corrections -- How to Initiate a Team-Building Session on This Topic -- Introducing the Team-Building Topic -- Team-Building Activities That Support Future Vision -- How to Take Supportive Actions -- Scan the Horizon -- Identify Industry-Wide Trends and Changes -- Help Your Team Construct a Vision Summary -- Set Clear Priorities for Action -- Additional Reading -- Chapter 6: Fostering Team Innovation -- The Importance of Sustaining Team Innovation -- Insular Views -- Consequences That Discourage Risk Taking -- Censorship -- Lack of Challenge -- Isolation -- How to Tell When This Is a Challenge -- Lack of Confidence in Ability to Meet New Challenges -- Ignorance of Cutting-Edge Technology and Work Methods -- Mundane Solutions and Missed Opportunities -- Defections in the Ranks -- Case in Point: The Marketing Team -- The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic -- How to Take Supportive Actions -- Set the Stage for Creative Thinking -- Conduct a Structured Brainstorming Session -- Suspend Limitations -- Develop Graphic Solutions -- Make Use of Creative Software -- Import a Fresh Pair of Eyes -- Conduct Best Practice Reviews
Extend Your Reach Through Social Networking -- Chapter 7: Establishing Mutual Trust and Collaboration -- The Importance of Building Trust and Collaboration -- On Conflict and Collaboration -- The Team Leader's Role in Supporting Collaboration -- How to Tell When This Is a Challenge -- Missed Opportunities -- Self-Imposed Isolation and Communication Breakdowns -- Formation of Cliques -- Limited Accessibility -- Lack of Alignment on Goals and Priorities -- Ambiguous Roles and Responsibilities -- Lack of Collaboration and Conflict Management Skills -- Different Communication Styles -- Use of Intimidation and Manipulation -- The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic -- How to Take Supportive Actions -- Gain Alignment on Goals and Expectations -- Discuss the Need for Support and Assistance -- Ask Participants to Reflect on Each Others' Strengths -- Recall Collaborative Successes -- Build Trust by Increasing Transparency -- Identify Communication Hot Spots -- Encourage Members to Understand Each Other's Perspectives -- Create Opportunities for Sharing Feedback -- Use Maps and Metaphors -- Establish Ground Rules for Managing Conflicts -- Act Immediately to Control Conflict -- Take Steps to Manage and Contain Conflicts -- Provide Coaching for Conflict-Prone Individuals -- Additional Reading -- Chapter 8: Managing Change -- The Importance of Becoming a Competent Change Manager -- How to Tell When This Is a Challenge -- Anxiety About the Unknown Future -- Lack of Foresight and Denial -- Information Vacuums -- Slow or Poorly Coordinated Responses to Change -- Defensive Attachment to the Past -- Ignorance of the Mechanics of Change -- Failure to Understand the Ripple Effects of Change -- No External Sensing Array -- Victim Mentality -- Resistance to New Information -- Static Planning
The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic -- How to Take Supportive Actions -- Create an Early Warning System -- Expose Your Team to Other Points of View -- Implement a Thorough Troubleshooting Process -- Avoid Creating Unnecessary Stress -- Make the Unknown Manageable -- Learn from Others Who Have Been There -- Learn to Identify the Signs of Organizational Change -- Consider the Potential Long-Term Effects of Change -- Lower Resistance to Change -- Additional Reading -- Chapter 9: Building Commitment -- The Challenge of Building Commitment -- How to Tell When This Is a Challenge -- A Focus on Activities, Not Results -- Moving Targets and Slipped Commitments -- Dissatisfied Customers -- Vague Accountabilities -- Safe Bets -- Nasty Surprises -- The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic -- How to Take Supportive Actions -- Help the Team Visualize Their Desired Future -- Create a Team Scorecard -- Draw Out Others' Concerns and Reservations -- Clearly Communicate Team Commitments -- Identify Commitment Gaps -- Identify Commitment Challenges in Advance -- Follow Up to Ensure Success -- Chapter 10: Managing Organizational Boundaries -- Changes That Can Lead to Boundary Tensions -- Managing Boundary Issues with Customers and Stakeholders -- How to Tell When Boundary Management Is a Challenge -- Restricted or Antagonistic Forms of Communication -- Interteam Conflict Escalation -- Conflicting Goals -- Ineffective Work Processes -- Blurred Boundaries -- The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic -- Leading off a Discussion on Boundary Management -- Leading off a Discussion on Meeting Customer Expectations -- Leading off a Team-Building Discussion on Securing Stakeholder Support
How to Take Supportive Actions -- Educate Others About Your Team's Organization -- Improve Underlying Work Processes -- Focus on Superordinate Goals -- Separate Behavior from Intentions -- Stay out of the Line of Fire -- Tear Down the Walls -- Construct Service-Level Agreements -- Use Your Best Negotiators -- Conduct a Diplomatic Exchange -- Identify Your Key Stakeholders -- Additional Reading -- Chapter 11: Working Virtually -- The Challenge of Working Virtually -- How to Tell When This Is a Challenge -- Newly Formed Virtual Teams -- Lack of a Core Identity -- Unique Communication Challenges -- Second Class Citizenship -- Transparency of Team Activities -- Diverse Makeup of Teams -- The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic -- Initiating Team Building for a Newly Formed Virtual Team -- Initiating Team Building for an Established Virtual Team -- How to Take Supportive Actions -- Build a Team Identity -- Establish Criteria for Team Membership -- Clarify Team Goals, Outcomes, and Success Measures -- Share the Pain -- Clarify Expectations with Members' Managers -- Address Potential Communication Issues -- Establish Guidelines for Managing Communication -- Make Optimal Use of Communication Avenues -- Establish Ground Rules on Member Accountability -- Use Electronic Tools to Maximize Team Efficiency -- Develop Electronic Facilitation Skills -- Extend Your Reach Through Social Networking -- Make Use of Bonding Experiences -- Additional Reading -- Chapter 12: Overcoming Setbacks -- The Challenge of Team Setbacks -- How to Tell When This Is a Challenge -- Risk Avoidance -- Focusing on Blame Instead of Solutions -- Preoccupation on the Past -- A Short-Term Perspective -- The Opportunities Embedded in This Challenge -- How to Initiate a Team-Building Session on This Topic
Why It Is Important to Move Quickly
Over the past 10 years in the field of human and organizational development, the approach to team building has moved from problem solving and conflict management to helping work groups and organizations build a foundation of trust, cooperation, and mutual support. Focusing on collaboration rather than resolving conflict, Building Better Teams: 70 Tools and Techniques for Strengthening Performance Within and Across Teams offers a fresh approach to team building. It provides proven tools for the most common needs of teams, including establishing trust, building consensus, managing change, working virtually and across boundaries, and dealing with setbacks
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: Barner, Robert Building Better Teams : 70 Tools and Techniques for Strengthening Performance Within and Across Teams Hoboken : Center for Creative Leadership,c2012 9781118127261
Subject Teams in the workplace.;Personnel management.;Performance standards
Electronic books
Alt Author Barner, Charlotte P
Barner, rlotte P
Barner, Charlotte P
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