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Author Carter, Gordon
Title The relationships among social exchange, organizational citizenship, and employee behavior
book jacket
Descript 66 p
Note Source: Masters Abstracts International, Volume: 49-01, page: 0128
Adviser: Gary Mangiofico
Thesis (M.S.)--Pepperdine University, 2010
This study examined a social exchange approach to influencing employee attitudes, behavior, and performance. Social exchange theory predicts that employees will respond, in kind, to the treatment they receive from the organization. It was proposed, therefore, that organizations can influence the attitudes, behavior, and performance of employees by attending to the relationships that develop between employees and the organization. This study examined the relationships between leader-member exchange, organizational citizenship behavior, and perceived organizational support
Surveys were administered to 49 employees and their supervisors at three separate country clubs located in the southwestern United States. Perceptions of organizational support, leader-member exchange, and organizational citizenship behavior were assessed. Mean scores, standard deviations, analysis of variance, and Spearman's correlations were calculated to measure the constructs and determine possible relationships
Overall, employees reported that they believed they received some support from the organization and some support from their manager. Employees' altruistic and general compliance behaviors were rated favorably by their supervisors. Analysis of variance calculations suggested that these variables did not vary by age, gender, education, or tenure
The research aimed to answer three questions: Does leader-member exchange have a positive relationship on organizational citizenship behavior? Does perceived organizational support have a positive relationship with organizational citizenship behavior? Does leader-member exchange have a stronger relationship to organizational citizenship behavior than perceived organization support to organizational citizenship behavior? The results showed a positive, statistically significant relationship between general compliance and altruism (from the organizational citizenship behavior survey) and between perceived organizational support and leader-member exchange. These results suggest that as altruism increases, general compliance also increases (and vice versa). Similarly, as perceived organizational support increases, leader-member exchange also tends to increase (and vice versa). No other relationships among the variables could be concluded
Limitations of this study are its small sample, the applicability of organizational citizenship behavior to a hospitality setting, the limitations of quantitative research for complex topics, and the natural conflict between customer service and organizational citizenship behavior
School code: 6009
Host Item Masters Abstracts International 49-01
Subject Business Administration, Management
Sociology, Organizational
Alt Author Pepperdine University. Organizational Development
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