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Author Gustafson, Catherine Martin
Title Higher education and professional certification: Curriculum effectiveness related to turnover in the hospitality industry
book jacket
Descript 186 p
Note Source: Dissertation Abstracts International, Volume: 60-12, Section: A, page: 4280
Major Professor: James H. Rex
Thesis (Ph.D.)--University of South Carolina, 1999
This study examines the development of professional certification programs through the adult and continuing education disciplines of higher education. Industry outcome variables are measured as indicators of curriculum effectiveness. Specifically, the human resource competency of the professional certification program of the Club Managers Association of America (CMAA) was reviewed relative to its impact on employee turnover and turnover-related issues
Private club managers were surveyed to assess the turnover rates of hourly employees within their clubs. Managers also rated 18 reasons for employee resignations, relative to the impact on turnover at his/her club. Five factors were selected which best represented managerial issues that could be influenced by the certification curriculum The measurements of these factors were compared between the sample of certified managers and the sample of non-certified managers. Further analysis compared the impact of (1) manager's years of experience in current position; (2) years of experience in the industry; (3) club type; (4) club size; and (5) whether or not the manager had a hospitality management degree; on employee turnover and manager's perception of reasons for turnover. The impact of certification was cross-tabulated with these five factors
Certification was significantly correlated to manager's years of experience in position, in the industry, and the attainment of the hospitality degree. Turnover was not significantly correlated with the study variables. The perceptions of reasons for turnover related to quality of supervision issues were significantly negatively correlated to the manager's years of experience in the position, and correlated to type of club. Numerous relationships were found between the study variables and other influencing factors
The CMAA certification program is aligned with the professional certification model developed by Gialbriath and Gilley (1984). The measurement of curriculum effectiveness is examined through the literature. It is possible the multidimensionality of turnover and quality of supervision as a reason for turnover, coupled by the current national labor shortage, and low unemployment rates made these industry outcome variables too complex for use in curriculum evaluation
School code: 0202
Host Item Dissertation Abstracts International 60-12A
Subject Education, Adult and Continuing
Education, Curriculum and Instruction
Education, Higher
Alt Author University of South Carolina
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