AUTHORS (1-15 of 15)
Oklahoma State University. Hospitality Administration
1
book jacket

A comparative study of the influence of failure classes, failure severity, and the effectiveness of recovery effort on recovery satisfaction and consequent customer loyalty in the casual dining restaurant segment in the U.S.: An application of justice theory
Chu, Yung-Hui

 
電子書

Location: 中央研究院
2
book jacket

A cross-culture study on the motivational mechanism of hotel employees' organizational citizenship behavior
Ma, Emily Jintao

 
PRINTED

Location: Department of Information Technology Services
3
book jacket

The effects of traditional and electronic word-of-mouth on destination image of vacation tourists: A case of Branson, Missouri
Ishida, Koji

 
PRINTED

Location: 中央研究院
4
book jacket

Enhancing hotel learning: The impact of managers' engagement in learning activities on their self-reported work-related learning levels
Nicely, Annmarie

 
PRINTED

Location: 中央研究院
5
book jacket

An examination of the systematic risk determinants of the casino industry
Shin, Yeon Ho

 
PRINTED

Location: 中央研究院
6
book jacket

Image formation process and future intentions through tourist functional motivation and perceived value in cultural heritage tourism
Pan, Jeonghwa

 
PRINTED

Location: 中央研究院
7
book jacket

The impact of industry forces on resource competitive strategies and hotel performance
Tavitiyaman, Pimtong

 
PRINTED

Location: 中央研究院
8
book jacket

An individual, unit, and organizational-level examination of perceived external prestige, psychological capital, and psychological empowerment in quick service restaurants
Mathe, Kimberly

 
PRINTED

Location: Department of Information Technology Services
9
book jacket

The influence of leisure constraints on preference for and participation in exhibitions in South Korea
Lee, Daehui Peter

 
PRINTED

Location: 中央研究院
10
book jacket

An integrative value-based consumer behavior model in the restaurant industry: Aspects of regulatory focus theory and cognitive appraisal theory
Sun, Bongran (Lucia)

 
PRINTED

Location: 中央研究院
11
book jacket

Relationship, loyalty, and marketing---A correlation study of Taiwan hotel customers' perspectives
Wang, Rujian

 
電子書

Location: 中央研究院
12
book jacket

The role of higher education for successful managers in the hospitality industry
Goldmon, Suzzette Shaw

 
PRINTED

Location: Department of Information Technology Services
13
book jacket

A study of customer-service provider relationship development in casual dining restaurants: A relational benefits approach
Kim, Lisa Hyunjung

 
PRINTED

Location: 中央研究院
14
book jacket

A study of market segmentation management in the hotel industry: A customer equity approach
Park, Yumi

 
PRINTED

Location: 中央研究院
15
book jacket

A study of the impact of relational benefits and relationship marketing on purchase intention in the lodging industry
Ng, Christy Yen Nee

 
PRINTED

Location: 中央研究院