Preface to the Second Edition / James L. Perry -- 1. Governing at the Millennium / Donald F. Kettl -- 2. The National Government in Transition / Chester A. Newland -- 3. Engines of Change: Leading from the States / Carl W. Stenberg -- 4. Adjusting to Changing Expectations at the Local Level / Beverly A. Cigler -- 5. The Changing Character of the Public Sector / H. Brinton Milward -- 6. Enhancing Accountability / Barbara S. Romzek -- 7. Understanding What the Law Says About Administrative Responsibility / Phillip J. Cooper -- 8. Achieving High Performance in Public Organizations / Sandra J. Hale -- 9. Building an Effective Organizational Culture / Hal G. Rainey -- 10. Developing Effective Relations with Legislatures / Anne M. Khademian -- 11. Empowering Citizens / John Parr and David Lampe -- 12. Managing Intergovernmental Processes / Robert Agranoff -- 13. Designing Effective Programs / Carson K. Eoyang and Peter D. Spencer
