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Author Roberts, Dan
Title Unleashing the Power of IT : Bringing People, Business, and Technology Together
Imprint Somerset : John Wiley & Sons, Incorporated, 2013
book jacket
Edition 2nd ed
Descript 1 online resource (242 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Series Wiley CIO Ser
Wiley CIO Ser
Note Cover -- Title Page -- Copyright -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Contributing Authors -- Chapter 1 Creating Your Twenty-First-Century Workforce and Culture -- Core Skills for Success -- Assess Your Core Competencies -- Who Will Benefit Most? -- Getting the Most out of This Book -- Chapter 2 Transforming Your IT Team -- How to Make This Transition: Learn to Think Differently -- Mind-Set Change 1: Force Yourself to Plan and Think of the Big Picture -- Mind-Set Change 2: Adopt a Proactive Approach -- Mind-Set Change 3: Resist the Temptation to Delve into Tactics -- Mind-Set Change 4: Be Candid with Yourself and Others -- Mind-Set Change 5: Prepare for and Embrace Change -- Mind-Set Change 6: Anticipate, Understand, Respect, and Work through Complexities -- Five Critical Success Factors That Enable IT Organizational Excellence -- Leadership: Positively Influence and Inspire Others -- Strategy: Establish the Right Game Plan for Your Organization -- People: Hire and Professionally Develop Your Winning Team -- Best Practices: Select and Customize Them to Fit Your Organization -- Execution: Translate Your Strategy, Goals, and Initiatives into Specific Action Plans That Deliver Measurable Results -- Conclusion -- Chapter 3 Driving Change with Intent -- Defining Terms -- The Components of Change -- Achieving Commitment Is Essential for Sustaining Change -- Change Takes a Community -- Change Leaders -- Change Agents -- Change Advocates -- Clarity Precedes Activity -- Making the Case for Change -- Ensuring a Clear Path Forward -- Messaging the Change -- Conclusion -- Chapter 4 Building a Client-Focused IT Culture -- What Good Service Looks Like -- Service Skills for a New Mind-Set -- Developing a ''We'' Mentality -- Learning to Love Complaints -- Making Every Interaction Count
Strategies for Developing a Service Mentality -- Never Let It Go -- Clearly Define Your Service Level Offerings -- Engage Your Clients in the Culture Shift -- Conclusion -- Chapter 5 Evolving into the Role of Consultant -- What Is the Consultant's Role? -- Why Do I Need to Become More Consultative? -- Learning to Change Hats: The Four Roles of IT -- How Do I Become a Consultant? -- Business Acumen -- Human Interaction Skills -- How Difficult Can This Be? -- Conclusion -- Chapter 6 Negotiating: Getting What You Want without Damaging the Relationship -- Position versus Interest Negotiations -- Three Steps and Three Key Factors -- Negotiation Elements -- People and Relationships -- Styles and Situations -- Applying the Key Factors to the Second Step: Information Exchange -- The Final Step: Now Comes the Bargaining -- Conclusion -- Chapter 7 Sharpening Your Political Savvy -- Picturing Yourself as a Political Player -- IT and Politics: Historically Strange Bedfellows -- A Five-Step Process for Developing Political Awareness -- Start Your Radar -- Determine Where the Power Bases Are -- Distinguish Your Enemies from Your Allies -- Predict the Political Pitfalls and Chart the Course -- Stay the Course -- Developing Political Skills -- Creativity -- Interpersonal Effectiveness -- Communication -- Focus -- Interests -- Flexibility -- Trust -- Support -- Conflict Management -- Conclusion -- Chapter 8 Managing Projects: The Science and the Art -- The Building Blocks of Project Management -- Structuring Projects for Success -- Developing Plans That Work -- Managing to Successful Completion -- The Four Tenets of the Project Manager's Mind-Set -- Tenet 1: Serve the Client -- Tenet 2: Accomplish the Mission -- Tenet 3: Grow the Team -- Tenet 4: Own the Project -- Conclusion -- Chapter 9 Changing Your Requirements-Gathering Mind-Set -- The What, Not the How
The Importance of the Interview -- Communicating through Pictures -- Writing a Solid Requirements Document -- Conclusion -- Chapter 10 Managing the Vendor Relationship -- Both Sides of the Coin -- Preparing for a New Role -- Getting a Fresh Start -- The Seven Phases of Managing Vendor Partnerships -- Phase 1: Process Evaluation -- Phase 2: Determination of What Should Be Insourced and What Should Be Outsourced -- Phase 3: Vendor Selection -- Phase 4: Contract Development and Negotiations -- Phase 5: Implementation of the Working Relationship -- Phase 6: Management of the Relationship -- Phase 7: Evaluation of the Results -- Conclusion -- Chapter 11 Marketing IT's Value -- Market to the IT Department -- Build Partnerships -- Differentiate Yourself -- Establish Credibility -- Create Product and Service Awareness -- Develop a Formal Plan -- Determine Your Success -- Conclusion -- Chapter 12 Creating the Social Organization -- The Social Business Framework -- What Is Driving Businesses to Be More Social? -- Design: Three Important Factors -- Implementation: Start as Social Experiments and Iterate Quickly -- Measurement: Listen and Learn through Metrics -- Change Leadership: Provide by Focusing on Different Stakeholders -- Conclusion -- Chapter 13 O& -- A Clients in Action: Stories from the Trenches -- St. Luke's Health System: Transformation through a Newly Consultative IT Function -- A Cultural Shift -- Addressing the Issues -- Breaking Old Models -- Aha Moments -- Continuing the Momentum -- Marriott: Success Enhanced through a Transformed IT-Business Relationship -- A New Role for Information Resources -- Developing a Common Understanding -- True Business Integration -- Bowdoin College: Trust in IT Creates a Culture of Change -- Overcoming Resistance -- The Fruits of Trust -- Change-Positive Organizations -- Conclusion
Chapter 14 Moving IT up the Maturity Curve: IT Talent Management -- Gaining a Core Competency Mind-Set -- Moving up the IT Maturity Curve -- Talent Management 2.0 -- A Look at the Best of the Best -- Best Practice 1: Enable Career Journey Interactions -- Best Practice 2: Assess Core IT Competencies -- Best Practice 3: Help Employees Create Career Development Plans -- Best Practice 4: Identify Organization-Wide Skill Gaps -- Conclusion -- Access Your Free Trial of IT Skill Builder -- Bibliography -- Index -- About O& -- A
Go from the "IT guy" to trusted business partner If you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. In the face of unforgiving competition, rampant globalization, and demanding customers, business leaders are discovering that it's absolutely essential to have a strong, active partner keeping a firm hand on the decisions and strategies surrounding information technology. Unleashing the Power of IT provides tangible, hard-hitting, real-world strategies, techniques, and approaches that will immediately transform your IT workforce and culture, presenting the new mindset, skill set, and tool set necessary for IT leaders to thrive in today's challenging environment. Includes new discussion on social media Offers online access to the IT Skill Builder Competency Assessment Tool Features top ten lists of tips and techniques, proven frameworks, and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Profiling several world-class organizations that have implemented the principles in this book, Unleashing the Power of IT reveals the best practices to get you on the path to implementation
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: Roberts, Dan Unleashing the Power of IT : Bringing People, Business, and Technology Together Somerset : John Wiley & Sons, Incorporated,c2013 9781118738566
Subject BUSINESS & ECONOMICS / Information Management.;Information technology -- Management
Electronic books
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