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Author Head, Simon
Title Mindless : why smarter machines are making dumber humans / Simon Head
Imprint New York : Basic Books, [2014]
book jacket
LOCATION CALL # STATUS OPACMSG BARCODE
 人文社會聯圖  T14.5 .H445 2014    AVAILABLE    30610020454898
Descript vii, 230 pages ; 22 cm
text rdacontent
unmediated rdamedia
volume rdacarrier
Note "We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line. "-- Provided by publisher
In the belly of the beast -- Walmart and Amazon -- A future for the middle class? -- Managing the human resource -- The case of Goldman Sachs -- Emotional labor -- The military half -- The nuclear half -- The Chinese model -- Any way out?
Includes bibliographical references and index
Subject Technology -- Social aspects
Business -- Data processing -- Psychological aspects
Industries -- Technological innovations -- Psychological aspects
Mental efficiency
Knowledge management
BUSINESS & ECONOMICS / Industries / General. bisacsh
BUSINESS & ECONOMICS / Management. bisacsh
TECHNOLOGY & ENGINEERING / Social Aspects. bisacsh
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