Library of Academia Sinica


Home \| Help \| New Search \| 中文模式	AS Library Service

Result Page 1 2 Next

SUBJECTS (1-50 of 74)

Customer services.

Request

1-800-Worlds : the making of the Indian Call Centre economy
Krishnamurthy, Mathangi, author
New Delhi, India : Oxford University Press, 2018

2018

Location: 人文社會聯圖, Ethnology Library

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Ethnology Library	HE8789.I4 K75 2018	AVAILABLE		30520020849767
人文社會聯圖	HE8789.I4 K75 2018	AVAILABLE		30610020564811

2		10 steps to successful customer service Kamin, Maxine Alexandria, VA : American Society for Training and Development, 2010 E - TOC / Resources	2010
		Location: 中央研究院

3		101 activities for delivering knock your socks off service Thomas, Ann, 1951- New York : American Management Association, c2009 E - TOC / Resources More...	c2009
		Location: 中央研究院

4		101 ways to really satisfy your customers Griffiths, Andrew, 1966- Crows Nest, NSW : Allen & Unwin, 2006 E - TOC / Resources	2006
		Location: 中央研究院

5		商業書信系列客服信函麥克連恩 (McLean, Cheryl), 作臺北市 : 麥格羅.希爾, 2001 E - TOC / Resources	2001
		Location: 中央研究院

6		消失吧!奧客打通客服關節60招貝可 (Bacal, Robert), 原著臺北市 : 麥格羅.希爾, 2006 E - TOC / Resources	2006
		Location: 中央研究院

7		用愛經營顧客布林曼 (Brinkman, Rick), 原著臺北市 : 麥格羅.希爾, 2006 E - TOC / Resources	2006
		Location: 中央研究院

Request

Agile competitors and virtual organizations : strategies for enriching the customer
Goldman, Steven L., 1941-
New York : Van Nostrand Reinhold, c1995

c1995

Location: 人文社會聯圖

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
人文社會聯圖	HD41 G65 1995	AVAILABLE		30610020029872

Request

An anthropology of services : toward a practice approach to designing services
Blomberg, Jeanette Louise
San Rafael, Calif. : Morgan & Claypool Publishers, c2015

c2015

Location: Ethnology Library

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Ethnology Library	HF5415.5 .B562 2015	AVAILABLE		30520020807518

10		An anthropology of services : toward a practice approach to designing services Blomberg, Jeanette., author San Rafael, California (1537 Fourth Street, San Rafael, CA 94901 USA) : Morgan & Claypool, 2015 E - TOC / Resources	2015
		Location: Information Sci. Lib.

11		Are your customers being served? how to boost profits by delivering exceptional customer service Rowson, Pauline Hayling Island, Hants : Rowmark Publishing Ltd, 2007 E - TOC / Resources	2007
		Location: 中央研究院

12		Award-winning customer service 101 ways to guarantee great performance Evenson, Renée, 1951- New York : AMACOM, c2007 E - TOC / Resources	c2007
		Location: 中央研究院

13		The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! Knapp, Duane E New York : McGraw-Hill, c2008 E - TOC / Resources	c2008
		Location: 中央研究院

14		Business success through service excellence Clark, Moira Edinburgh : Butterworth-Heinemann, 2005 E - TOC / Resources	2005
		Location: 中央研究院

15		Care packages for your customers : an idea a week to enhance customer service Glanz, Barbara A New York : McGraw-Hill, c2007 E - TOC / Resources	c2007
		Location: 中央研究院

Request

Complaints and impoliteness in service encounters : a mixed method analysis
Geluykens, Ronald, author
Muenchen : LINCOM GmbH, 2016

2016

Location: 人文社會聯圖

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
人文社會聯圖	P302.23 .G45 2016	AVAILABLE		30630020133631

Request

Customer capitalism : the new business model of increasing returns in new market spaces
Vandermerwe, Sandra
London ; Philadelphia, PA : Whurr Publishers, 2001, c1999

2001

Location: 人文社會聯圖

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
人文社會聯圖	HF5415.5 .V357 2005	AVAILABLE		30910020049957

18		Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences Berridge, Eric New York : John Wiley & Sons, Incorporated, 2016 E - TOC / Resources	2016
		Location: Department of Information Technology Services

19		Customer service intelligence perspectives for human resources and training Van der Wagen, Lynn Oxford ; Burlington, MA : Butterworth-Heinemann, 2008 E - TOC / Resources	2008
		Location: 中央研究院

20		Customers at work new perspectives on interactive service work Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013 E - TOC / Resources	2013
		Location: 中央研究院

21		Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Blunt, Carolyn, 1976- Chichester, England : John Wiley & Sons, c2013 E - TOC / Resources	c2013
		Location: 中央研究院

22		Delivering knock your socks off service New York : AMACOM, c2007 E - TOC / Resources	c2007
		Location: 中央研究院

23		Delivering Knock Your Socks off Service Associates, Performance Research Saranac Lake : Amacom, 2006 E - TOC / Resources	2006
		Location: Department of Information Technology Services

24		Design like Apple seven principles for creating insanely great products, services, and experiences Edson, John, 1966- Hoboken, NJ : John Wiley and Sons, 2012 E - TOC / Resources	2012
		Location: 中央研究院

Request

Designing service excellence : people and technology
Hunt, Brian, author
Boca Raton, FL : CRC Press, [2015]

2015

Location: Euro-Am Studies Lib

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Euro-Am 3F Western Mat.	658.812 H9114 2015	AVAILABLE	-	30500101508177

26		Designing service processes to unlock value Field, Joy M [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012 E - TOC / Resources	2012
		Location: Computing Center Lib.

Request

The discipline of market leaders : choose your customers, narrow your focus, dominate your market
Treacy, Michael
Reading, Mass. : Addison-Wesley Pub. Co., c1995

c1995

Location: Economics Library

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Economics Library	HD41 T67 1995	AVAILABLE		30510100241076

28		The dominant influence of marketing in the 21st Century the marketing leviathan Basingstoke : Palgrave Macmillan, 2013 E - TOC / Resources	2013
		Location: 中央研究院

29		Effective client management in professional services : how to build successful client relationships Berkovi, Jack, author Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014 E - TOC / Resources	2014
		Location: Computing Center Lib.

30		Excellence every day make the daily choice-- inspire your employees and amaze your customers Arussy, Lior Medford, N.J. : CyberAge Books/Information Today, c2008 E - TOC / Resources	c2008
		Location: 中央研究院

Request

The experience economy
Pine, B. Joseph
Boston, Mass. : Harvard Business Review Press, c2011

c2011

Location: Ethnology Library

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Ethnology Library	HF5415.15 .P56 2011	AVAILABLE		30520020754272

Request

The experience economy : work is theatre & every business a stage
Pine, B. Joseph
Boston : Harvard Business School Press, c1999

E - TOC / Resources

c1999

Location: Economics Library

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Economics Library	HF5415.15 P56 1999	DUE 02-08-21		30510100309576

33		The experience the 5 principles of Disney service and relationship excellence Loeffler, Bruce Hoboken, NJ : John Wiley and Sons, c2015 E - TOC / Resources	c2015
		Location: 中央研究院

34		Exploring omnichannel retailing : common expectations and diverse realities Cham : Springer International Publishing : Imprint: Springer, 2019 E - TOC / Resources	2019
		Location: 中央研究院

35		Flip the funnel how to use existing customers to gain new ones Jaffe, Joseph, 1970- Hoboken, N.J. : Wiley, c2010 E - TOC / Resources	c2010
		Location: 中央研究院

Request

Global experience industries : the business of the experience economy
Christensen, Jens
Århus ; Oakville, CT : Aarhus University Press, 2009 printing

2009

Location: 人文社會聯圖

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
人文社會聯圖	HF5415.5 .C47 2009	DUE 02-15-21		30610020324141

Request

Handbook on research on demand-driven web services : theory, technologies, and applications

Hershey, PA : Information Science Reference, [2014]

2014

Location: Information Sci. Lib.

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Inform. Sci. Books	K4.4 D371	AVAILABLE		30330000229216

38		Hedonism, utilitarianism, and consumer behavior : exploring the consequences of customer orientation Scarpi, Daniele, author Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2020 E - TOC / Resources	2020
		Location: 中央研究院

39		How you do-- what you do : create service excellence that wins clients for life Livingston, Bob, 1937- New York : McGraw-Hill, c2008 E - TOC / Resources	c2008
		Location: 中央研究院

40		Implementation and integration of information systems in the service sector Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013 E - TOC / Resources	c2013
		Location: 中央研究院

41		Innovative quick response programs in logistics and supply chain management Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2010 E - TOC / Resources	2010
		Location: 中央研究院

Request

The innovator's dilemma : when new technologies cause great firms to fail
Christensen, Clayton M.
Boston, Mass. : Harvard Business School Press, 1997

1997

Location: Statistics Sci. Lib., 人文社會聯圖

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Statistics Sci. Lib.I	HD53 C49 1997	AVAILABLE		30570000100590
人文社會聯圖	HD53 .C49 1997	DUE 06-15-21		30610020308458

Request

The innovator's solution : creating and sustaining successful growth
Christensen, Clayton M
Boston, Mass. : Harvard Business School Press, 2003

2003

Location: 人文社會聯圖

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
人文社會聯圖	HD53 C495 2003	AVAILABLE		30610020161816

Request

Intelligent enterprise : a knowledge and service based paradigm for industry
Quinn, James Brian, 1928-
New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1992

c1992

Location: Euro-Am Studies Lib, RCHSS Library

LOCATION	CALL #	STATUS	OPACMSG	BARCODE
Euro-Am 3F Western Mat.	658.514 Q44	AVAILABLE		30500100787178
RCHSS Library	HD58.9 Q357 1992	AVAILABLE		30560400217060

45		International journal of quality and service sciences Bingley, U.K. : Emerald Group Publishing, 2009- E - TOC / Resources	2009-
		Location: Information Sci. Lib.

46		An introduction to industrial service design London : Routledge, 2017 E - TOC / Resources	2017
		Location: Information Sci. Lib.

47		Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers Le Bon, Joël (College teacher), author New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 E - TOC / Resources	2015
		Location: Computing Center Lib.

48		L'analisi dell'innovazione nei servizi professionali Tomo, Andrea Turin : G. Giappichelli, 2016 E - TOC / Resources	2016
		Location: Department of Information Technology Services

49		Long term warranty and after sales service : concept, policies and cost models Rahman, Anisur, author Cham : Springer International Publishing : Imprint: Springer, 2015 E - TOC / Resources	2015
		Location: 中央研究院

50		Managing knock your socks off service Bell, Chip R New York : AMACOM, c2007 E - TOC / Resources	c2007
		Location: 中央研究院

Result Page 1 2 Next

Home | Help | 中文模式