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SUBJECTS (1-50 of 76)
Customer services.
1
book jacket

1-800-Worlds : the making of the Indian Call Centre economy
Krishnamurthy, Mathangi, author
New Delhi, India : Oxford University Press, 2018
 
2018
PRINTED

Location: 人文社會聯圖, Ethnology Library
LOCATION CALL # STATUS OPACMSG BARCODE
 Ethnology Library  HE8789.I4 K75 2018    AVAILABLE    30520020849767
 人文社會聯圖  HE8789.I4 K75 2018    AVAILABLE    30610020564811
2
book jacket

10 steps to successful customer service
Kamin, Maxine
Alexandria, VA : American Society for Training and Development, 2010
2010
COMPUTER FILE

Location: 中央研究院
3
 

101 activities for delivering knock your socks off service
Thomas, Ann, 1951-
New York : American Management Association, c2009
c2009
COMPUTER FILE

Location: 中央研究院
4
book jacket

101 ways to really satisfy your customers
Griffiths, Andrew, 1966-
Crows Nest, NSW : Allen & Unwin, 2006
2006
電子書

Location: 中央研究院
5
book jacket

商業書信系列客服信函
麥克連恩 (McLean, Cheryl), 作
臺北市 : 麥格羅.希爾, 2001
2001
電子書

Location: 中央研究院
6
book jacket

消失吧!奧客 打通客服關節60招
貝可 (Bacal, Robert), 原著
臺北市 : 麥格羅.希爾, 2006
2006
電子書

Location: 中央研究院
7
book jacket

用愛經營顧客
布林曼 (Brinkman, Rick), 原著
臺北市 : 麥格羅.希爾, 2006
2006
電子書

Location: 中央研究院
8
book jacket

Agile competitors and virtual organizations : strategies for enriching the customer
Goldman, Steven L., 1941-
New York : Van Nostrand Reinhold, c1995
 
c1995
PRINTED

Location: 人文社會聯圖
LOCATION CALL # STATUS OPACMSG BARCODE
 人文社會聯圖  HD41 G65 1995    AVAILABLE    30610020029872
9
book jacket

An anthropology of services : toward a practice approach to designing services
Blomberg, Jeanette Louise
San Rafael, Calif. : Morgan & Claypool Publishers, c2015
 
c2015
PRINTED

Location: Ethnology Library
LOCATION CALL # STATUS OPACMSG BARCODE
 Ethnology Library  HF5415.5 .B562 2015    AVAILABLE    30520020807518
10
book jacket

An anthropology of services : toward a practice approach to designing services
Blomberg, Jeanette., author
San Rafael, California (1537 Fourth Street, San Rafael, CA 94901 USA) : Morgan & Claypool, 2015
2015
電子書

Location: Information Sci. Lib.
11
book jacket

Are your customers being served? how to boost profits by delivering exceptional customer service
Rowson, Pauline
Hayling Island, Hants : Rowmark Publishing Ltd, 2007
2007
電子書

Location: 中央研究院
12
book jacket

Award-winning customer service 101 ways to guarantee great performance
Evenson, Renée, 1951-
New York : AMACOM, c2007
c2007
電子書

Location: 中央研究院
13
book jacket

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Knapp, Duane E
New York : McGraw-Hill, c2008
c2008
電子書

Location: 中央研究院
14
book jacket

Business success through service excellence
Clark, Moira
Edinburgh : Butterworth-Heinemann, 2005
2005
電子書

Location: 中央研究院
15
book jacket

Care packages for your customers : an idea a week to enhance customer service
Glanz, Barbara A
New York : McGraw-Hill, c2007
c2007
電子書

Location: 中央研究院
16
book jacket

Complaints and impoliteness in service encounters : a mixed method analysis
Geluykens, Ronald, author
Muenchen : LINCOM GmbH, 2016
 
2016
PRINTED

Location: 人文社會聯圖
LOCATION CALL # STATUS OPACMSG BARCODE
 人文社會聯圖  P302.23 .G45 2016    AVAILABLE    30630020133631
17
book jacket

Customer capitalism : the new business model of increasing returns in new market spaces
Vandermerwe, Sandra
London ; Philadelphia, PA : Whurr Publishers, 2001, c1999
 
2001
PRINTED

Location: 人文社會聯圖
LOCATION CALL # STATUS OPACMSG BARCODE
 人文社會聯圖  HF5415.5 .V357 2005    AVAILABLE    30910020049957
18
book jacket

Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences
Berridge, Eric
New York : John Wiley & Sons, Incorporated, 2016
2016
COMPUTER FILE

Location: Department of Information Technology Services
19
book jacket

Customer service intelligence perspectives for human resources and training
Van der Wagen, Lynn
Oxford ; Burlington, MA : Butterworth-Heinemann, 2008
2008
電子書

Location: 中央研究院
20
book jacket

Customers at work new perspectives on interactive service work

Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013
2013
COMPUTER FILE

Location: 中央研究院
21
book jacket

Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation
Blunt, Carolyn, 1976-
Chichester, England : John Wiley & Sons, c2013
c2013
電子書

Location: 中央研究院
22
book jacket

Delivering knock your socks off service

New York : AMACOM, c2007
c2007
電子書

Location: 中央研究院
23
book jacket

Delivering Knock Your Socks off Service
Associates, Performance Research
Saranac Lake : Amacom, 2006
2006
COMPUTER FILE

Location: Department of Information Technology Services
24
book jacket

Design like Apple seven principles for creating insanely great products, services, and experiences
Edson, John, 1966-
Hoboken, NJ : John Wiley and Sons, 2012
2012
電子書

Location: 中央研究院
25
book jacket

Designing service excellence : people and technology
Hunt, Brian, author
Boca Raton, FL : CRC Press, [2015]
 
2015
PRINTED

Location: Euro-Am Studies Lib
LOCATION CALL # STATUS OPACMSG BARCODE
 Euro-Am 3F Western Mat.  658.812 H9114 2015    AVAILABLE  -  30500101508177
26
book jacket

Designing service processes to unlock value
Field, Joy M
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012
2012
COMPUTER FILE

Location: Computing Center Lib.
27
book jacket

The discipline of market leaders : choose your customers, narrow your focus, dominate your market
Treacy, Michael
Reading, Mass. : Addison-Wesley Pub. Co., c1995
 
c1995
PRINTED

Location: Economics Library
LOCATION CALL # STATUS OPACMSG BARCODE
 Economics Library  HD41 T67 1995    AVAILABLE    30510100241076
28
book jacket

The dominant influence of marketing in the 21st Century the marketing leviathan

Basingstoke : Palgrave Macmillan, 2013
2013
電子書

Location: 中央研究院
29
 

Effective client management in professional services : how to build successful client relationships
Berkovi, Jack, author
Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014
2014
電子書

Location: Computing Center Lib.
30
book jacket

Excellence every day make the daily choice-- inspire your employees and amaze your customers
Arussy, Lior
Medford, N.J. : CyberAge Books/Information Today, c2008
c2008
電子書

Location: 中央研究院
31
book jacket

The experience economy
Pine, B. Joseph
Boston, Mass. : Harvard Business Review Press, c2011
 
c2011
PRINTED

Location: Ethnology Library
LOCATION CALL # STATUS OPACMSG BARCODE
 Ethnology Library  HF5415.15 .P56 2011    AVAILABLE    30520020754272
32
book jacket

The experience economy : work is theatre & every business a stage
Pine, B. Joseph
Boston : Harvard Business School Press, c1999
c1999
PRINTED

Location: Economics Library
LOCATION CALL # STATUS OPACMSG BARCODE
 Economics Library  HF5415.15 P56 1999    DUE 05-19-21    30510100309576
33
book jacket

The experience the 5 principles of Disney service and relationship excellence
Loeffler, Bruce
Hoboken, NJ : John Wiley and Sons, c2015
c2015
電子書

Location: 中央研究院
34
book jacket

Exploring omnichannel retailing : common expectations and diverse realities

Cham : Springer International Publishing : Imprint: Springer, 2019
2019
COMPUTER FILE

Location: 中央研究院
35
book jacket

Flip the funnel how to use existing customers to gain new ones
Jaffe, Joseph, 1970-
Hoboken, N.J. : Wiley, c2010
c2010
COMPUTER FILE

Location: 中央研究院
36
book jacket

Global experience industries : the business of the experience economy
Christensen, Jens
Århus ; Oakville, CT : Aarhus University Press, 2009 printing
 
2009
PRINTED

Location: 人文社會聯圖
LOCATION CALL # STATUS OPACMSG BARCODE
 人文社會聯圖  HF5415.5 .C47 2009    DUE 08-16-21    30610020324141
37
book jacket

Handbook on research on demand-driven web services : theory, technologies, and applications

Hershey, PA : Information Science Reference, [2014]
 
2014
PRINTED

Location: Information Sci. Lib.
LOCATION CALL # STATUS OPACMSG BARCODE
 Inform. Sci. Books  K4.4 D371    AVAILABLE    30330000229216
38
book jacket

Hedonism, utilitarianism, and consumer behavior : exploring the consequences of customer orientation
Scarpi, Daniele, author
Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2020
2020
COMPUTER FILE

Location: 中央研究院
39
book jacket

How you do-- what you do : create service excellence that wins clients for life
Livingston, Bob, 1937-
New York : McGraw-Hill, c2008
c2008
電子書

Location: 中央研究院
40
book jacket

Implementation and integration of information systems in the service sector

Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013
c2013
PRINTED

Location: 中央研究院
41
book jacket

Innovative quick response programs in logistics and supply chain management

Berlin, Heidelberg : Springer-Verlag Berlin Heidelberg, 2010
2010
電子書

Location: 中央研究院
42
book jacket

The innovator's dilemma : when new technologies cause great firms to fail
Christensen, Clayton M.
Boston, Mass. : Harvard Business School Press, 1997
 
1997
PRINTED

Location: Statistics Sci. Lib., 人文社會聯圖
LOCATION CALL # STATUS OPACMSG BARCODE
 Statistics Sci. Lib.I  HD53 C49 1997    AVAILABLE    30570000100590
 人文社會聯圖  HD53 .C49 1997    DUE 06-15-21    30610020308458
43
book jacket

The innovator's solution : creating and sustaining successful growth
Christensen, Clayton M
Boston, Mass. : Harvard Business School Press, 2003
 
2003
PRINTED

Location: 人文社會聯圖
LOCATION CALL # STATUS OPACMSG BARCODE
 人文社會聯圖  HD53 C495 2003    AVAILABLE    30610020161816
44
book jacket

Intelligent enterprise : a knowledge and service based paradigm for industry
Quinn, James Brian, 1928-
New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1992
 
c1992
PRINTED

Location: Euro-Am Studies Lib, RCHSS Library
LOCATION CALL # STATUS OPACMSG BARCODE
 Euro-Am 3F Western Mat.  658.514 Q44    AVAILABLE    30500100787178
 RCHSS Library  HD58.9 Q357 1992    AVAILABLE    30560400217060
45
book jacket

International journal of quality and service sciences

Bingley, U.K. : Emerald Group Publishing, 2009-
2009-
COMPUTER FILE

Location: Information Sci. Lib.
46
book jacket

An introduction to industrial service design

London : Routledge, 2017
2017
PRINTED

Location: Information Sci. Lib.
47
book jacket

Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers
Le Bon, Joël (College teacher), author
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015
2015
COMPUTER FILE

Location: Computing Center Lib.
48
book jacket

L'analisi dell'innovazione nei servizi professionali
Tomo, Andrea
Turin : G. Giappichelli, 2016
2016
COMPUTER FILE

Location: Department of Information Technology Services
49
book jacket

Long term warranty and after sales service : concept, policies and cost models
Rahman, Anisur, author
Cham : Springer International Publishing : Imprint: Springer, 2015
2015
電子書

Location: 中央研究院
50
book jacket

Managing knock your socks off service
Bell, Chip R
New York : AMACOM, c2007
c2007
電子書

Location: 中央研究院
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