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Author Middleton, Kathy L
Title Yes! on demand [electronic resource] : how to create winning, customized library service / Kathy L. Middleton
Imprint Santa Barbara, Calif. : Libraries Unlimited, an imprint of ABC-CLIO, LLC, 2017
book jacket
Descript 1 online resource (xvii, 123 p.)
Note Includes bibliographical references and index
Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules
Subject Libraries -- Customer services
Public services (Libraries)
Library employees -- In-service training
Public libraries -- United States -- Administration
Customer services -- United States -- Case studies
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