Record:   Prev Next
Author D'Ausilio, Rosanne
Title Wake Up Your Call Center
Imprint West Lafayette : Purdue University Press, 2004
©2005
Edition 4th ed
Descript 1 online resource (233 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Intro -- Table of Contents -- Foreword -- Who Should Read This Book -- A Personal Note to the Reader -- Introduction -- Chapter 1 -- Chapter 2 -- Chapter 3 -- Chapter 4 -- Chapter 5 -- Chapter 6 -- Chapter 7 -- Chapter 8 -- Chapter 9 -- Chapter 10 -- Chapter 11 -- Chapter 12 -- Chapter 13 -- Appendix A -- Appendix B -- Appendix C -- Appendix D -- Appendix E -- References -- Index
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: D’Ausilio, Rosanne Wake Up Your Call Center West Lafayette : Purdue University Press,c2004 9781557533876
Subject Customer services -- Management.;Call centers -- Management
Electronic books
Record:   Prev Next