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Author Kenney, Charles
Title Transforming health care [electronic resource] : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick
Imprint Boca Raton : CRC Press, c2010
book jacket
Descript 1 online resource (xxii, 223 p.)
Note Includes bibliographical references and index
1. A new idea -- 2. Journey to Japan -- 3. The blue yarn -- 4. Safety crusade -- 5. Ambulatory care breakthrough -- 6. Transforming procedural care -- 7. Transforming inpatient care -- 8. Better, faster, more affordable -- 9. Management method -- 10. The journey continues
"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher
Description based on print version record
Subject Virginia Mason Medical Center
Virginia Mason Medical Center
Health services administration -- United States
Health facilities -- Administration -- Standards -- United States
Medical care -- United States
Health Facility Administration -- Washington
Cost Control -- methods -- Washington
Delivery of Health Care -- organization & administration -- Washington
Efficiency, Organizational -- Washington
Patient Satisfaction -- Washington
Quality Assurance, Health Care -- methods -- Washington
Electronic books
Alt Author Berwick, Donald M
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