Transforming health care [electronic resource] : Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick
1. A new idea -- 2. Journey to Japan -- 3. The blue yarn -- 4. Safety crusade -- 5. Ambulatory care breakthrough -- 6. Transforming procedural care -- 7. Transforming inpatient care -- 8. Better, faster, more affordable -- 9. Management method -- 10. The journey continues
"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher
