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Title Public service performance : perspectives on measurement and management / edited by George A. Boyne [and others]
Imprint Cambridge : Cambridge University Press, 2006
book jacket
Descript 1 online resource (xvii, 319 pages) : digital, PDF file(s)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Title from publisher's bibliographic system (viewed on 05 Oct 2015)
Subjective and objective measures of organizational performance : an empirical exploration / Rhys Andrews, George A. Boyne, Richard M. Walker -- All measures of performance are subjective : more evidence on US federal agencies / Gene A. Brewer -- A qualitative evaluation of public sector organizations : assessing organizational performance in healthcare / Rachael Addicott, Ewan Ferlie -- Quantitative approaches towards assessing organization performance / Peter C. Smith -- Consequences of goal ambiguity in public organizations / Young Han Chun, Hal G. Rainey -- Performance control and public organizations / Patrick Kenis -- Bureaucratic red tape and organizational performance : testing the moderating role of culture and political support / Sanjay K. Pandey, Donald Moynihan -- All that glitters is not gold : disaggregating networks and the impact on performance / Kenneth J. Meier, Laurence J. O'Toole, Jr., Yi Lu -- Network evolution and performance under public contracting for mental health services / Keith G. Provan, H. Brinton Milward, Kimberley Roussin Isett -- The design and management of performance-based contracts for public welfare services / Youseok Choi, Carolyn J. Heinrich -- Outsourcing government information technology services : an Australian case study / Graeme A. Hodge, Anne C. Rouse -- International comparisons of output and productivity in public service provision : a review / Mary O'Mahony, Philip Stevens -- Public management and government performance : an international review / Melissa Forbes, Carolyn J. Hill, Laurence E. Lynn, Jr. -- What drives global e-government? An exploratory assessment of existing e-government performance measures / Eric W. Welch, M. Jae Moon, Wilson Wong -- Public management and organizational performance : an agenda for research / George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr., Richard M. Walker
The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues
TAEBDC; 2009
Link Print version: 9780521859912
Subject Administrative agencies -- Management -- Evaluation -- Congresses
Public administration -- Evaluation -- Congresses
Total quality management in government -- Congresses
Comparative government -- Congresses
Alt Author Boyne, George A., editor
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