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Title Current good practices and new developments in public sector service management
Imprint London : Commonwealth Secretariat, c2002
book jacket
 Euro-Am Studies Lib  351.171 C9363 2002    AVAILABLE  -  30500101412073
Edition [2nd ed. / updated by Sam Agere]
Descript 371 p. : ill. ; 30 cm
Note Includes bibliographical references
Update to 1996 Portfolio, co-ordinated and authored by Nick Manning--p. 7
A Guide to the Portfolio -- The Context for Change in the Commonwealth: Governance and Public Administration -- Towards Good Governance: Responses Across the Commonwealth -- The Types and Characteristics of Economic and Administrative Reforms in Commonwealth Countries -- Observations on Reforms in Developing Countries of the Commonwealth -- Lessons and Challenges -- Making the Most of Staff -- Setting the Overall Framework -- Achieving/communicating a mission orientation -- Developing a merit culture -- Introducing/improving performance management -- Human resource information and planning systems -- Acquisition of Staff -- Improving recruitment and retention practices -- Non-discrimination in recruitment -- Developing/Enhancing Staff Skills and Motivation -- Enhancing staff training and development -- Career management -- Performance appraisal Hierarchical vs. Developmental Feedback Models -- Relating awards to performance -- Developing a public service code of conduct -- Managing Workforce Reduction and Exit -- Utilising contractual employment -- Managing redundancy exercises -- Capacity Building of Management Development Institutes -- Top Executive Management Development Programmes -- Making Government More Efficient -- Matching the Structure to the Task -- Selecting appropriate organisational structures in Government -- Determining appropriate size -- Initiating market testing -- Examining Structural Options -- Introducing corporatisation -- Contracting Out of Services -- Promoting devolution -- Introducing privatisation
Subject Public administration -- Commonwealth countries
Organizational change -- Commonwealth countries
Alt Author Manning, Nick, 1951-
Agere, Sam
Commonwealth Secretariat
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