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Author Reis Pinheiro, Carlos Andre, 1940-
Title Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro
Imprint Hoboken, NJ : John Wiley and Sons, c2011
book jacket
Edition 1st ed
Descript 1 online resource (xx, 284 p.)
Series Wiley & SAS business series
Wiley and SAS business series
Note Includes bibliographical references (p. 273-276) and index
Description based on print version record
Subject Telecommunication -- Customer services
Social networks
Customer relations -- Technological innovations
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