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Title Maximizing management performance and quality with service analytics [electronic resource] / Yixin Diao and Daniela Rosu, editors
Imprint Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, PA 17033, USA) : IGI Global, [2015]
book jacket
Descript PDFs (465 pages) : illustrations
Note Includes bibliographical references and index
Capacity planning and management of IT incident management services based on queuing models / Ta-Hsin Li, Juhnyoung Lee -- Modeling and optimization of complex service delivery Systems / Yixin Diao, Aliza Heching -- Organizational models for service delivery / Gargi B. Dasgupta, Shivali Agarwal, Renuka Sindhgatta -- Optimization of service development strategy in a global environment / Nianjun Zhou, Wesley M. Gifford -- Improving application management services through ticket data clustering / Ying Li -- Service delivery resource management using a socially enhanced resource model / Rong Liu -- Tuning up IT services using monitoring configuration analytics / Liang Tang [and 4 others] -- Using visual analytics to diagnose productivity and quality issues on IT service pools / Victor Cavalcante [and 5 others] -- Optimization model for IT change management / Yixin Diao, Daniela Rosu, Leila Zia -- Using machine learning and probabilistic frameworks to enhance incident and problem management: automated ticket classification and structuring / Anca Sailer -- A mashup-based approach to optimize human performance in IT service management / Carlos Raniery Paula dos Santos [and 4 others] -- A service-oriented algebra for optimizing the management of service requests / Roman Vaculacute}in -- Predictive analytics for business processes in service management / Yurdaer N. Doganata, Geetika T. Lakshmanan, Merve Unuvar -- Optimizing cloud storage management services / Gabriel Alatorre [and 6 others]
Restricted to subscribers or individual electronic text purchasers
"This book offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management"--Provided by publisher
Also available in print
Mode of access: World Wide Web
Description based on title screen (IGI Global, viewed 08/22/2015)
Link (Original) (DLC)2015010267
Print version: 1466684968 9781466684966 (DLC) 2015010267
Subject Information technology -- Management
Service industries -- Management
Complex service delivery systems
Configuration analytics
IT incident management services
Optimization of process management
Optimizing cloud storage management services
Predictive analytics for business processes
Service development strategy in a global environment
Ticket data clustering
Visual analytics to diagnose productivity and quality issues
Alt Author Diao, Yixin, 1970- editor
Rosu, Daniela, 1965- editor
IGI Global, publisher
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