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Author Benoit, William L
Title Accounts, Excuses, and Apologies, Second Edition : Image Repair Theory and Research
Imprint Albany : State University of New York Press, 2014
©2014
book jacket
Descript 1 online resource (168 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Intro -- Contents -- Illustrations -- Preface -- Chapter 1: Communication, Persuasion, and Image Repair -- The Nature of Communication -- The Nature of Persuasion -- Persuasive Attack -- Image Repair Discourse -- Conclusion -- Chapter 2: Image Repair Theory -- Assumptions of Image Repair Theory -- Communication Is a Goal-Directed Activity -- Maintaining a Favorable Reputation Is a Key Goal of Communication -- Image Repair Discourse -- Typology of Image Repair Strategies -- Denial -- Evasion of Responsibility -- Reducing Offensiveness -- Corrective Action -- Mortification -- Relationship of Attack and Defense -- Importance of the Audience -- Antapologia -- The Theory of Image Repair Discourse and Other Research -- Rosenfield's Theory of Mass Media Apology -- Burke's Theory of Guilt -- Ware and Linkugel's Theory of Apologia -- Hearit and Crisis Management by Apology -- Situational Crisis Communication Theory -- The Nature of SCCT -- Evaluation -- The Rhetoric of Atonement -- The Rhetoric of Renewal -- Accounts and the Theory of Image Repair -- Conclusion -- Chapter 3: Corporate Image Repair -- British Petroleum and the Gulf Oil Spill: We Will Make This Right -- Mortification -- Bolstering -- Corrective Action -- Promises to Correct Problems -- Stopping the Oil Flow -- Cleaning Up Beaches -- 20 Billion Claim Fund -- Wildlife -- 500 Million Research Fund -- Success: Performance, Not Just Promises -- Stopping the Oil Spill -- Collecting the Oil -- Beaches Are Open -- Claims Paid -- Business Restored -- Spokespersons -- Evaluation -- Conclusion -- Grunenthal's Apology for Thalidomide -- Mortification -- Corrective Action -- Defeasibility -- Differentiation -- Evaluation -- Conclusion -- Chapter 4: Political Image Repair -- Senator David Vitter's Image Repair on the "D.C. Madam" -- Bolstering -- Patronizing the D.C. Madam -- Minimization
Mortification -- Corrective Action -- Transcendence -- Hypocritical Behavior -- Corrective Action -- Attack Accuser -- New Orleans Prostitution -- Denial -- Attack Accuser -- Evaluation -- Conclusion -- Anthony Weiner's Failed Image Repair Effort -- Background -- Image Repair Effort -- Evaluation -- Conclusion -- Chapter 5: Sports/Entertainment Image Repair -- New Orleans Saints Bounties -- Lance Armstrong on Oprah Winfrey -- Mortification -- Defeasibility -- Denial -- Differentiation -- USADA Antapologia -- Evaluation -- Conclusion -- Chapter 6: International Image Repair -- Non-U.S. Corporate Image Repair -- Rupert Murdoch and News of the World -- Apple Apologizes to China -- International Diplomatic Image Repair -- U.S. Image Repair for Pakistani Soldiers -- Conclusion -- Chapter 7: Third Party Image Repair -- Historic Third Party Image Repair -- Contemporary Third Party Image Repair -- Historic Third Party Image Repair: Prime Minister David Cameron on "Bloody Sunday" -- Cameron's Historic Apology -- Mortification -- Preemptive Image Repair -- Bolstering -- Denial -- Defeasibility -- Evaluation -- Conclusion -- Image Repair Discourse by George W. Bush, Laura Bush, and Condoleezza Rice -- Secretary of State Condoleezza Rice's Discourse -- United States Disliked Abroad -- Bush Was Unpopular at Home -- Weapons of Mass Destruction -- First Lady Laura Bush's Discourse -- Failed Presidency -- Focus on Iraq Rather Than Afghanistan -- Iraq Surge -- Fallen/Injured Soldiers and Families -- Hurricane Katrina -- President George W. Bush's Discourse -- United States Disliked Abroad -- Weapons of Mass Destruction -- Legacy -- Iraq Surge -- Hurricane Katrina -- Economy -- "Mission Accomplished" -- Evaluation -- Secretary of State Condoleezza Rice -- First Lady Laura Bush -- President George W. Bush -- Implications -- Conclusion -- Chapter 8: Conclusion
Dealing With Threats to Image -- Preparing Crisis Response Plans -- Future Research on Image Repair -- References -- Author Index -- Topic Index
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: Benoit, William L. Accounts, Excuses, and Apologies, Second Edition : Image Repair Theory and Research Albany : State University of New York Press,c2014 9781438453996
Subject Discourse analysis.;Verbal self-defense.;Rhetorical criticism
Electronic books
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