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Author Patterson, James G
Title Benchmarking Basics : Looking for a Better Way
Imprint Boston : Course Technology Crisp, 1995
Descript 1 online resource (94 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note TITLE -- COPYRIGHT -- PREFACE -- ABOUT THE AUTHOR -- ACKNOWLEDGMENTS -- CONTENTS -- INTRODUCTION -- SECTION I Benchmarking: What About It? -- OBJECTIVES -- WHAT IS BENCHMARKING? -- Understanding Benchmarking: The First Steps -- THE ORIGINS OF BENCHMARKING -- WHY USE BENCHMARKING? -- DEFINE YOUR BENCHMARKING OBJECTIVES -- Xerox: A Case in Point -- Xerox Benchmarking Partners -- OTHER SUCCESSFUL BENCHMARKERS -- STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE -- A European Benchmarking Success Story -- An Historical Example -- CASE STUDY: A Creative Solution -- SECTION II Why Benchmarking? -- WHAT ARE THE BENEFITS TO BENCHMARKING? -- OBJECTIONS TO BENCHMARKING -- Should You Benchmark? -- Convincing Your Boss -- SECTION III Types of Benchmarking -- SIX TYPES OF BENCHMARKING -- Convincing Your Competitor -- DECIDING WHAT KIND IS BEST FOR YOU -- Internal Benchmarking -- Competitive Benchmarking -- Collaborative Benchmarking -- Shadow Benchmarking -- Functional Benchmarking -- World-Class Benchmarking -- Applying Benchmarking -- GOING IT ALONE OR USING A CONSULTANT -- BENCHMARKING FOR INDIVIDUALS -- Important Questions to Ask -- BENCHMARKING FOR SERVICE ORGANIZATIONS -- SECTION IV Ready, Set, Go! -- BEFORE YOU START TO BENCHMARK -- Are You Ready to Benchmark? -- What You Should Benchmark -- Business Process Rankings -- Benchmarking Trends -- LEARNING TO BENCHMARK: THE PDCA CYCLE -- BENCHMARKING WITH THE PDCA CYCLE -- EXERCISE: Benchmarking Partner Criteria Matrix -- BENCHMARKING ACTION PLAN CHECKLIST -- PDCA Benchmarking Step-by-Step -- THE ETHICS OF BENCHMARKING -- SOLUTIONS TO COMMON BENCHMARKING MISTAKES -- Mistake 1: Lack of Leadership -- Mistake 2: Picking the Wrong People for Your Benchmarking Team -- Mistake 3: Failing to Consider Strategic Long-Term Objectives -- Mistake 4: Too Many People on the Team -- Mistake 5: Teams Taking on Too Much
Mistake 6: Leadership Underestimates Time Commitments -- Mistake 7: Picking the Wrong Benchmarking Partners -- Mistake 8: Assuming Every Project Needs a Site Visit -- Mistake 9: Management Failing to Inspect Benchmarking Results -- Mistake 10: Failing to Identify Targets in Advance -- Mistake 11: Collecting Too Much Data -- Mistake 12: Focusing on Numerical Targets Rather Than the Process -- BENCHMARKING QUICK CHECK -- BENCHMARKING REVIEW -- IN CONCLUSION -- SECTION V Appendix -- QUALITY AND BENCHMARKING REFERENCES -- World Wide Web (WWW) Pages of Interest -- Usenet Groups of Interest -- THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA -- THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA -- The Four Elements -- 1995 BALDRIGE AWARD EXAMINATION CRITERIA-ITEM LISTING
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: Patterson, James G. Benchmarking Basics : Looking for a Better Way Boston : Course Technology Crisp,c1995 9781560523567
Subject Benchmarking (Management)
Electronic books
Alt Author Keppler, Kay
Mapson, Ralph
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