LEADER 00000nam  2200361Ia 4500 
001    ocn500570973 
003    OCoLC 
005    20100729101520.0 
006    m        d         
007    cr cn||||||||| 
008    100118s2009    ne a    sb    001 0 eng d 
020    9780750689052 
020    0750689056 
035    (OCoLC)500570973 
037    154250:154410|bElsevier Science & Technology|nhttp://
       www.sciencedirect.com 
040    OPELS|beng|cOPELS 
049    TEFA 
050 14 HD62.15|b.S7366 2009 
082 04 658.4013|222 
100 1  Stapenhurst, Tim 
245 14 The benchmarking book|h[electronic resource] :|ba how-to-
       guide to best practice for managers and practitioners /
       |cTim Stapenhurst 
260    Amsterdam ;|aLondon :|bElsevier/Butterworth-Heinemann,
       |c2009 
300    xli, 454 p. :|bill. ;|c23 cm 
504    Includes bibliographical references and index 
505 0  PART I: What is Benchmarking?; Methods of Benchmarking; 
       PART II: The Benchmarking Process; Phase 1 - Internal 
       Preparation: Selecting a Project and Commissioning a Team;
       The Team Begins Work; Identifying and Selecting 
       Benchmarking Participants; Metrics and Data; 
       Normalization; How to Identify Benchmarking Metrics; 
       Reviewing and Finalizing Metrics; The Importance of 
       Operational Definitions and How to Create Them; Finalizing
       the Project Plan and Gaining Management Support; Inviting 
       and Working with Participants. Phase 2 - Benchmarking 
       Performances: Effective Acquisition of Complete Accurate 
       Data; Turning Data into Recommendations; Finalizing the 
       Report and Other Deliverables. Phase 3 - Improving 
       Performance: From Report to Improvement; Beyond the 
       Numbers: Gathering Information from Participants; 
       Implementation Considerations; Copying with Understanding;
       PART III: Managerial and Organizational Aspects of 
       Benchmarking: Management Roles and Responsibilities; An 
       Introduction to Legal Issues and Working with Consultants;
       PART IV: Case Studies: Benchmarking IT at Citigroup; The 
       Drilling Peformance Review - The Evolution of a 
       Benchmarking Club; Benchmarking Local Goverment Services; 
       The Best Practice Club; Bibliography 
520    With growing demands for increased operational efficiency 
       and process improvement in organizations of all sizes, 
       more and more companies are turning to benchmarking as a 
       means of setting goals and measuring performance against 
       the products, services and practices of other 
       organizations that are recognized as leaders. The 
       Benchmarking Book is an indispensable guide to process 
       improvement through benchmarking, providing managers, 
       practitioners and consultants with all the information 
       needed to carry out effective benchmarking studies. 
       Covering everything from essential theory to important 
       considerations such as project management and legal issues,
       The Benchmarking Book is the ideal step-by-step guide to 
       assessing and improving your company's processes and 
       performance through benchmarking. Focused on best practice
       across different industries, it offers: .Real-life case 
       studies from a range of businesses to illustrate 
       benchmarking in practice .All the necessary background, 
       definitions, planning considerations and project 
       management tactics .Crucial guidance on how to analyze 
       data, avoid pitfalls and structure reports to achieve the 
       best results 
533    Electronic reproduction.|bAmsterdam :|cElsevier Science & 
       Technology,|d2010.|nMode of access: World Wide Web.
       |nSystem requirements: Web browser.|nTitle from title 
       screen (viewed on Jan. 14, 2010).|nAccess may be 
       restricted to users at subscribing institutions 
590    Elsevier 
590    Elsevier 
650  0 Benchmarking (Management) 
655  7 Electronic books.|2local 
710 2  ScienceDirect (Online service) 
776 1  |cOriginal|z9780750689052|z0750689056|w(OCoLC)246895743 
856 40 |3ScienceDirect|uhttp://www.sciencedirect.com/science/book
       /9780750689052|zeBook(Elsevier)