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Author Society for Serviceology. International Conference on Serviceology (1st : Tokyo, Japan : 2013)
Title Serviceology for services [electronic resource] : selected papers of the 1st International Conference of Serviceology / edited by Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
Imprint Tokyo : Springer Japan : Imprint: Springer, 2014
book jacket
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