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Author Orr, Julian E
Title Talking about Machines : An Ethnography of a Modern Job
Imprint Ithaca : Cornell University Press, 2016
©2016
book jacket
Descript 1 online resource (191 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Series Collection on Technology and Work
Collection on Technology and Work
Note TALKING ABOUT MACHINES -- Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof . . . -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions -- References -- Index
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair..
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: Orr, Julian E. Talking about Machines : An Ethnography of a Modern Job Ithaca : Cornell University Press,c2016 9780801432972
Subject Photocopying machines--United States--Maintenance and repair
Electronic books
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