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Author Brown, Douglas
Title The Black Book of Outsourcing : How to Manage the Changes, Challenges, and Opportunities
Imprint Hoboken : John Wiley & Sons, Incorporated, 2005
©2005
book jacket
Edition 1st ed
Descript 1 online resource (383 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Intro -- The Black Book Outsourcing -- Contents -- Preface -- Debunking Myths about Outsourcing -- Reframing the Outsourcing Debate -- Wealth of Nations -- Notes -- Introduction: Outsourcing: Opportunities and Challenges -- What's Different about Outsourcing -- Debating the Issue -- Who This Book Is For -- Notes -- Part One: How to Plan, Lead, and Manage Outsourcing Initiatives -- Chapter 1: Overview of the Outsourcing Process -- Outsourcing Terminology -- Levels of Outsourcing -- Phases of the Outsourcing Process -- Monitoring the Evolving Outsourcing Environment -- Outsourcing versus Worldwide Sourcing -- Facing the Challenges of Outsourcing -- Conclusion -- Chapter 2: Making the Decision to Outsource -- Employing Best Practices in Decision Making -- Identifying Your Company's Outsourcing Needs -- Identifying Reasons to Outsource -- Starting on the Outsourcing Path -- Chapter 3: What You Need to Know before You Start -- What's Driving Your Outsourcing Decision? -- Laying the Foundations of Outsourcing -- Turning Vision into Reality -- Implementing Strategic Sourcing -- Maintaining Control -- Making an Informed Outsourcing Decision -- End-of-Chapter Review: Steps to Launch -- Note -- Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture -- Conduct the Feasibility Study -- Do a Detailed Analysis of Requirements -- Define the Parameters of the Vendor Relationship -- Measuring Performance -- Getting to the Bottom Line -- Chapter 5: Outsourcing Options -- Outsourcing Options Today -- Emerging Outsourcing Opportunities -- More Ideas, Projects, and Functions -- Notes -- Chapter 6: Selecting Your Suppliers and Vendors -- Understanding Your Needs -- Compiling the Long List -- Submitting RFIs and Shortlisting Candidates -- Issuing a Request for Proposal -- Determining All the Costs -- Comparing Company Cultures
Phases of Outsourcing -- Conclusion: The First Three Months -- Chapter 7: Managing Your Outsourcing Vendors -- Transitioning -- Nurturing the Relationship -- Getting Management Support -- Defining the Scope of Work -- Learn - and Teach - to Cope with Change -- Double-Check Vendor Fit -- Provide Training -- Solicit Feedback -- Measuring Success -- Internal Management -- Technology Transfer -- Offshoring -- Conclusion -- Chapter 8: Navigating Contracts and Negotiations -- Invest in a Quality Request for Proposal -- Commit to a Competitive Process -- Encourage Early Collaboration -- Measure Internal Service Level Performance -- Implementing Best Practices -- Establishing Contract Measurements -- Drafting an Outsourcing Contract -- Managing the Outsourcing Contract -- Maintaining Confidentiality -- Renegotiating or Terminating the Contract -- Conclusion -- Chapter 9: New Career Opportunities in Outsourcing Management -- Chief Resource Officer Training -- Hiring a Certified Professional -- Becoming or Hiring a Certified Professional -- Producing Results -- Chapter 10: Finding Top Outsourcers: Vendor Directory -- Chapter 11: Avoiding Common Outsourcing Mistakes -- Knowing When to Say No to Outsourcing -- Covering Your Business Back -- Conclusion -- Note -- Part Two: The Indispensable Guide to Finding an Outsourcing Career -- Chapter 12: Strategizing for Success in the New Global Economy -- Learning to Strategize -- Conclusion -- Notes -- Chapter 13: Learning to Market Yourself in the Global Economy -- Getting Back on Track after a Layoff -- Climbing the Management Ladder -- Certifying Your Knowledge -- Conclusion -- Chapter 14: Hot Jobs in Outsourcing -- Taking Your Professional Temperature -- Finding Vendor Employers -- Getting Hot -- Directory of Outsourcing Industry Growth Positions -- Notes
Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job -- Revamping Your Resume for International Distribution -- Using the Internet to Focus Your Job Search -- Part Three: The Indispensable Guide for Outsourcing Entrepreneurs -- Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing -- Having What It Takes -- Selling Your Outsourcing Value Proposition -- Understanding Your Prospects' Compelling Reason(s) to Outsource -- Being a Problem Solver -- Conclusion -- Note -- Chapter 17: Capitalizing on the Outsourcing Start-Up Boom -- Laying the Groundwork -- Staking Your Claim -- Getting It Right -- Rules for Effective Vendor-Focused BPO Agreements -- Conclusion -- Note -- Chapter 18: Starting an Outsourcing Business -- Pricing and Promotion -- Glossary -- Index
Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers. Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
Link Print version: Brown, Douglas The Black Book of Outsourcing : How to Manage the Changes, Challenges, and Opportunities Hoboken : John Wiley & Sons, Incorporated,c2005 9780471718895
Subject Contracting out -- Handbooks, manuals, etc
Electronic books
Alt Author Wilson, Scott
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