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作者 Clark, Moira
書名 Business success through service excellence [electronic resource] / Moira Clark, Susan Baker
出版項 Edinburgh : Butterworth-Heinemann, 2005
國際標準書號 9786611003296
0750660856 (Paper)
0080472168 (electronic bk.)
book jacket
說明 176 p
附註 Title from e-book title screen (viewed December 14, 2007)
Electronic reproduction. UK : MyiLibrary, 2007 Available via World Wide Web. Access may be limited to MIL affiliated libraries
主題 Customer services
Electronic books. local
Alt Author Baker, Susan, 1958-
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