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作者 Elliott, Paul H
書名 Exemplary Performance : Driving Business Results by Benchmarking Your Star Performers
出版項 Somerset : John Wiley & Sons, Incorporated, 2013
©2013
國際標準書號 9781118228449 (electronic bk.)
9781118204207
book jacket
版本 1st ed
說明 1 online resource (254 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
附註 Cover -- Title Page -- Copyright -- Contents -- Appreciation -- Part One: Defining the Opportunity -- Chapter 1 The Value of Leveraging the Insights of Your Stars -- A Flawed Assumption -- The Real Value of Stars -- Shifting the Performance Curve -- Activity Versus Accomplishment -- Summary: The Value Proposition for This Book -- Part One: Defining the Opportunity -- Part Two: Shifting the Performance Curve -- Notes -- Chapter 2 Prioritizing Performance Improvement Opportunities -- A ''Target Rich'' Environment -- Determining Priorities: Alignment with Strategy -- Determining Priorities: The Variance in Current Performance -- Determining Priorities: Estimating the Potential Impact -- Scoping the Improvement Initiative -- Summary -- Notes -- Chapter 3 Selecting Exemplary Teams and Individuals -- Deciding Whether to Focus on Individual or Team Accomplishments -- Selecting Your Exemplary Performers -- Creating ''Synthetic'' Exemplary Performers -- Validation of Exemplary Performer Selection -- Summary -- Chapter 4 Capturing the Expertise of Your Stars -- An Accomplishment-Based Approach to Capturing Expertise -- Creating a Profile of Exemplary Performance -- A Case Study -- Summary -- Notes -- Chapter 5 What Makes Them Tick? How Stars and Exemplary Teams Consistently Exceed Expectations -- A Poignant Example: ''Brace for Impact!'' -- The Myths of What Makes Stars -- What Makes Them Tick? -- Summary: The Exemplary Performance System (EPS) Model -- Notes -- Part Two: Shifting the Performance Curve -- Chapter 6 Leading for Exceptional Results -- The Power of Systems Thinking -- Why Execution Is So Important -- Exemplary Performance System (EPS) and ''Face Validity'' -- Notes -- Chapter 7 You Get What You Expect and What You Inspect -- The Power of Expectations -- Feedback: Breakfast of Champions -- Effective Coaching -- Summary
Case Study: Example of Outputs and Criteria for a Business Unit Director -- Case Study: Changing Expectations at a Refinery -- Notes -- Chapter 8 Great Job! Rewards, Recognition, and Consequences -- Aligning Recognition and Rewards -- Motivators Versus Satisfiers -- Additive Impact and Employee Engagement -- Summary -- Notes -- Chapter 9 How to Succeed in Business by Really Trying: Motivation, Intentionality, and Deliberate Practice -- Motivation -- Key Parts of a Motivational System -- Intentionality -- Deliberate Practice -- Summary -- Notes -- Chapter 10 Replicating Your Stars! Training and Performance Support -- Why Training Is Not the Default Tool for Improving Incumbent Performance -- Where to Store Required Skills, Knowledge, and Procedural Information -- Designing, Developing, and Delivering Context-Intensive Training -- Developing and Implementing Performance Support -- Summary -- Notes -- Chapter 11 Getting Round Pegs in Round Holes: Selecting for Success -- Defining Job Requirements -- Providing Clarity -- Leveraging Job Accomplishments in Selection -- Summary -- Notes -- Chapter 12 Creating Barrier-Free Work Systems -- Three Major Sources of Unintended Barriers -- Work Design -- Physical Conditions -- Motivational Conditions -- Summary -- Notes -- Epilogue: Just Imagine ... -- Appendix: Sample Data for One Accomplishment -- The Authors -- Index
Praise for Exemplary Performance "I have seen the transformative power of human performance improvement in the power industry where it has produced measurable results in areas such as safety performance. Executives, managers, and other leaders will benefit from this approach, enabling exemplary performance by replicating the results of their stars." -Carl English, vice-chairman (retired), American Electric Power "A must-read for anyone accountable for producing and leading high-performing individuals or teams." -Jamie Torchiana, learning implementation leader, Sales Strategy, AstraZeneca "Uniquely captures profound ideas, frames them concisely, and explains how they work in the real world in a powerful way. If you want to link your business's capability development to actual business outcome, this book might be all you need. A fantastic read." -Don Shoultz, head of learning and development, BP Upstream Learning
Description based on publisher supplied metadata and other sources
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2020. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
鏈接 Print version: Elliott, Paul H. Exemplary Performance : Driving Business Results by Benchmarking Your Star Performers Somerset : John Wiley & Sons, Incorporated,c2013 9781118204207
主題 Employee motivation.;Employee selection.;Employees -- Attitudes
Electronic books
Alt Author Folsom, Alfred C
Folsom, Alfred C
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