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作者 Slade, Diana, author
書名 Communicating in hospital emergency departments / by Diana Slade, Marie Manidis, Jeannette McGregor, Hermine Scheeres, Eloise Chandler, Jane Stein-Parbury, Roger Dunston, Maria Herke, Christian M.I.M. Matthiessen
出版項 Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2015
國際標準書號 9783662460214 (electronic bk.)
9783662460207 (paper)
國際標準號碼 10.1007/978-3-662-46021-4 doi
book jacket
說明 1 online resource (xix, 158 pages) : illustrations, digital ; 24 cm
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
text file PDF rda
附註 The role of communication in safe and effective healthcare -- The context of communication in emergency departments -- The patient's journey in the emergency department from triage to disposition -- Communication risk in clinician–patient consultations -- Effective clinician–patient communication: strategies for communicating medical knowledge -- Effective clinician–patient communication: strategies for bridging the interpersonal gap -- Action strategies for implementing change
This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts such as emergency departments. Over a three-year period, the research team investigated communication between patients and clinicians (doctors, nurses and allied health professionals) in five representative emergency departments (EDs) Combining qualitative ethnographic analysis of the social practices of each ED with discourse analysis of the spoken interactions between clinicians and patients, the book describes the communicative complexity and intensity of work in the ED and, against this backdrop, identifies the features of successful and unsuccessful patient-clinician interactions. Drawing on authentic examples of communication within the ED, the book provides detailed, comprehensive communication strategies for healthcare professionals that can be readily transferred and integrated into everyday practice. Professor Diana Slade and her colleagues have written an innovative and practical book on communication and relationships in emergency departments and their effects on the patient experience. Rarely does one find a book that so seamlessly translates research findings into practical action strategies. The book is an invaluable resource for the training of physicians, nurses, hospital administrators and others in healthcare. Elizabeth A. Rider, MSW, MD, FAAP, Department of Pediatrics, Harvard Medical School, Chair, Medicine Academy, National Academies of Practice My participation in the UTS Emergency Communication project provided extraordinary insights into the complexities and subtleties of communication encounters during a patient's emergency department journey. Personally I found the discussion and feedback both fascinating and rewarding. This project, driven by the dedication and expertise of Diana's team, has made a lasting impact on my daily work, and I hope will improve emergency patient care into the future. Dr Nick Taylor, Emergency Medicine Specialist, The Canberra Hospital The captured clinical conversations between doctors, nurses and patients are fascinating... The discussion and conclusions provide a rare insight into an integral and critical component of Emergency Medicine practice. The team, led by Professor Slade, was truly unobtrusive, professional and personable. Dr Marian Lee, Emergency Physician, Director of Emergency Medicine Training
Host Item Springer eBooks
主題 Communication in emergency medicine -- Australia
Social Sciences
Communication Studies
Medicine/Public Health, general
Applied Linguistics
Alt Author Manidis, Marie, author
McGregor, Jeannette, author
Scheeres, Hermine, author
Chandler, Eloise, author
Stein-Parbury, Jane, author
Dunston, Roger, author
Herke, Maria, author
Matthiessen, Christian M.I.M., author
SpringerLink (Online service)
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