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作者 Loshin, David, 1963-
書名 Using information to develop a culture of customer centricity [electronic resource] : customer centricity, analytics, and information utilization / David Loshin, Abie Reifer
出版項 Amsterdam : Elsevier, 2013
國際標準書號 9780124105430 (electronic bk.)
9780124105430
book jacket
說明 vii, 86 p. : ill. ; 23 cm
主題 Customer relations
Customer services
Alt Author Reifer, Abie
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