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作者 Denhardt, Janet Vinzant
書名 The new public service : serving, not steering / by Janet V. Denhardt and Robert B. Denhardt
出版項 Armonk, NY : M.E. Sharpe, c2011
國際標準書號 9780765626257 (cloth : alk. paper)
076562625X (cloth : alk. paper)
book jacket
館藏地 索書號 處理狀態 OPAC 訊息 條碼
 歐美所圖書館  351 D414 2011    在架上  -  30500101407099
版本 3rd ed
說明 xiii, 242 p. ; 24 cm
附註 Includes bibliographical references and index
Machine generated contents note: ch. 1 Public Administration and the New Public Management -- The Old Public Administration -- The New Public Management -- Engaging the Debate -- ch. 2 The Roots of the New Public Service -- Democratic Citizenship -- Models of Community and Civil Society -- Organizational Humanism and the New Public Administration -- Postmodern Public Administration -- The New Public Service -- ch. 3 Serve Citizens, Not Customers -- Civic Virtue and Democratic Citizenship -- Public Service as an Extension of Citizenship -- The Old Public Administration and Client Service -- The New Public Management and Customer Satisfaction -- The New Public Service and Quality Service for Citizens -- Conclusion -- ch. 4 Seek the Public Interest -- What Is the Public Interest? -- The Old Public Administration and the Public Interest -- The New Public Management and the Public Interest -- The New Public Service and the Public Interest -- Conclusion -- ch. 5 Value Citizenship over Entrepreneurship -- A Governance Perspective -- The Old Public Administration and the Administrator's Role -- The New Public Management and the Administrator's Role -- The New Public Service and the Administrator's Role -- Conclusion -- ch. 6 Think Strategically, Act Democratically -- Implementation in Historical Perspective -- The Old Public Administration and Implementation -- The New Public Management and Implementation -- The New Public Service and Implementation -- Conclusion -- ch. 7 Recognize That Accountability Isn't Simple -- The Classic Debate -- Administrative Responsibility: To Whom for What? -- The Old Public Administration and Accountability -- The New Public Management and Accountability -- The New Public Service and Accountability -- Conclusion -- ch. 8 Serve Rather than Steer -- Changing Perspectives on Leadership -- The Old Public Administration and Executive Management -- The New Public Management and Entrepreneurship -- The New Public Service and Leadership -- Conclusion -- ch. 9 Value People, Not Just Productivity -- Human Behavior in Organizations: Key Concepts -- Groups, Culture, and Democratic Administration -- The Old Public Administration: Using Control to Achieve Efficiency -- The New Public Management: Using Incentives to Achieve Productivity -- The New Public Service: Respecting Public Service Ideals -- Conclusion -- ch. 10 The New Public Service and Citizen Engagement: Action Recommendations -- Why Engage Citizens? -- What Is Citizen Engagement? -- Alternative Approaches -- Choosing When and How to Use Citizen Engagement Tools -- Conclusion -- ch. 11 The New Public Service: Cases and Examples -- Listening to the City: The Rebuilding of New York -- Iowa's Citizen-Initiated Performance Assessment -- National Park Service Civic Engagement Initiative -- Civic Engagement around the World -- The Future of the New Public Service -- ch. 12 Conclusion
主題 Public administration
Public administration -- United States
Alt Author Denhardt, Robert B
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